Customer Care Coordinator — Meaningful Impact

LCI; San Onofre (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with match and Surplus-Sharing

Health, Dental, and Vision Insurance

Ten paid holidays annually

Paid Time Off (PTO)

On-site Health and Wellness program

Employee Assistance Program (EAP)

Job summary

LCI in California is seeking a Customer Care Coordinator to support customer service reps and handle order processing. The role requires navigating Axapta to create and release sales orders, and communicating with customers and vendors throughout the sales cycle.

The ideal candidate has a high school diploma and at least one year of relevant experience, with basic retail knowledge and accuracy with checkout systems. On-site schedule Mon-Fri 7:30 AM – 4 PM.

Qualifications

• High school graduate with one year relevant work experience.
• Basic retail knowledge. Accuracy with computerized checkout systems.

Responsibilities

• Responsible for all customer related matters.
• Maintain a positive and friendly demeanor when assisting customers.
• Able to navigate Axapta to create and release sales orders.
• Communicate with customers and vendors throughout the entire sales order process via phone or email.
• Knowledge to quote on contracts and follow up on quotes.
• Call customers for additional information as needed.
• Ensure that sales orders are routinely reconciled with material on hand or on order to maximize sales and reduce customer wait time.
• Coordinate pick up/delivery of orders.
• Maintain a list of all customers to include email and phone numbers. Use this list to obtain more of their business.
• Assist customer service representatives at the checkout counters as needed to reduce customer wait times.
• Follow up with customers by conducting a survey asking basic questions, i.e. Was product satisfactory? Was it delivered on time? Would you do business with us again? Etc.
• Register and track customer complaints with expeditious follow up and resolution.
• Create a report that will track the progress of the sales orders and their impact on the budgeted sales for the BSC through use of AX and/or Excel spreadsheet. Work closely with management to ensure material needed to fill sales orders is on order and has good supply/shipping status.
• Create, modify and email various Excel spreadsheets as required by management, purchasing and replenishment.
• Ensure that customers are aware of our BUYBSC website and assist with customer set up for the site.
• Ensure that customers are aware and understand the DOD Emall program and know how to maneuver through the website in select stores.
• Ensure that all daily price changes are published and displayed as instructed.
• Be instrumental in utilizing current marketing tools to seek additional sales.
• Merchandizing and replenishing shelves as necessary.
• Interact with vendor reps during their normal sales calls. Ask questions about products to gain a better understanding of their uses.
• Other duties as assigned.

Skills

Interpersonal skills

Customer service

Education

High school diploma

Tools

Axapta

Excel

Job description

LCI in California is seeking a Customer Care Coordinator to support customer service reps and handle order processing. The role requires navigating Axapta to create and release sales orders, and communicating with customers and vendors throughout the sales cycle.

The ideal candidate has a high school diploma and at least one year of relevant experience, with basic retail knowledge and accuracy with checkout systems. On-site schedule Mon-Fri 7:30 AM – 4 PM.