Customer Care & Retention Specialist

Andy Hedlund - State Farm Agent; Rogers (MN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Andy Hedlund - State Farm Agent in Rogers, Minnesota is looking for a Customer Relations Representative to ensure exceptional customer experiences. This role emphasizes strong communication and problem-solving skills, vital for managing customer inquiries and supporting agency growth.

Ideal candidates are customer-focused, empathetic, and capable of thriving in a high-energy environment. The position includes opportunities for internal advancement and collaboration with a dedicated team of 9 members.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service

Ability to handle stress

Job description

Andy Hedlund - State Farm Agent in Rogers, Minnesota is looking for a Customer Relations Representative to ensure exceptional customer experiences. This role emphasizes strong communication and problem-solving skills, vital for managing customer inquiries and supporting agency growth.

Ideal candidates are customer-focused, empathetic, and capable of thriving in a high-energy environment. The position includes opportunities for internal advancement and collaboration with a dedicated team of 9 members.