Customer Experience & Retention Specialist

Bryan Lewis - State Farm Agent; Rogers (AR); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Licensing paid by agency

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Bryan Lewis - State Farm Agent in Rogers, Arkansas is seeking a Customer Relations Representative. The ideal candidate will generate exceptional customer experiences, resolve inquiries, and work with the agency team to meet community needs.

This role offers a competitive salary and benefits including health insurance and a flexible schedule. Candidates who display drive and a sales-oriented mindset will find opportunities for advancement within the agency.

Qualifications

• Strong communication and problem-solving skills are essential.
• Experience in customer service preferred.
• Ability to maintain calm in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Ability to handle high-stress situations

Job description

Bryan Lewis - State Farm Agent in Rogers, Arkansas is seeking a Customer Relations Representative. The ideal candidate will generate exceptional customer experiences, resolve inquiries, and work with the agency team to meet community needs.

This role offers a competitive salary and benefits including health insurance and a flexible schedule. Candidates who display drive and a sales-oriented mindset will find opportunities for advancement within the agency.