Customer Care & Retention Sales Advisor

Cable One, Inc.; Hilton Head Island (SC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health from Day One

401(k) with company match

Paid time off

Job summary

Cable One, Inc. is seeking a Customer Care and Sales Advisor I to support customers with billing questions, service scheduling, and product changes. The role emphasizes listening, empathy, and clear communication while guiding customers to the right solutions.

As you grow, you’ll handle more complex issues, retain at-risk customers, and upsell eligible services. This entry-level position blends service with sales in a dynamic, customer-focused environment.

Qualifications

• High School Diploma or GED required.
• Able to ask fact-finding questions to identify solutions aligned with customer needs.
• Demonstrated patience and professionalism in all customer interactions.
• Working knowledge of Cable One products and services.
• Strong communication and active listening skills.
• Ability to remain composed and empathetic in high-pressure situations.
• May be required to lift up to 10 pounds.

Responsibilities

• Respond to inbound customer inquiries via phone or ticketing systems with personalized communication.
• Learn and apply retention sales and customer care concepts and procedures.
• Assist customers with billing questions, scheduling service, or product changes.
• Retain customers considering disconnecting and upsell services as appropriate.
• Input orders accurately and meet or exceed sales activity goals.
• Schedule service appointments when remote resolution isn’t possible.

Skills

Strong communication

Active listening

Empathy

Sales and upselling

Problem solving

Education

High School Diploma or GED

Tools

Ticketing systems

Job description

Cable One, Inc. is seeking a Customer Care and Sales Advisor I to support customers with billing questions, service scheduling, and product changes. The role emphasizes listening, empathy, and clear communication while guiding customers to the right solutions.

As you grow, you’ll handle more complex issues, retain at-risk customers, and upsell eligible services. This entry-level position blends service with sales in a dynamic, customer-focused environment.