Customer Care & Retention Advisor I

Cable One, Inc.; Safford (AZ); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health coverage from day one

401(k) with company match

Paid time off

Tuition reimbursement up to $5,250

Job summary

Cable One, Inc. in the United States is seeking a Customer Care and Sales Advisor to support customers with billing, service changes, and product recommendations.

You will blend service and sales skills to protect relationships, resolve issues, and upsell where appropriate. As you grow, you’ll handle more complex scenarios, including renewals and proactive outreach, while maintaining a customer-first approach and accurate order input.

Qualifications

• High School Diploma or GED required.
• Ability to ask fact-finding questions to identify solutions aligned with customer needs.
• Demonstrated patience and professionalism in all customer interactions.
• Working knowledge of Cable One products and services.
• Strong communication and active listening skills.
• Ability to sit for extended periods, use hands, talk, and hear.

Responsibilities

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
• Perform entry-level sales and support tasks within a designated region or business area.
• Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
• Actively listen and ask questions to understand customer needs, showing empathy and respect.
• Addressing requests to disconnect or remove services; Providing billing and pricing information; Resolving standard issues remotely or educating customers on resolution steps; Scheduling service appointments when remote resolution isn’t possible; Arranging product returns or exchanges; Managing add/change/delete requests in hosted platforms.
• Use effective telephone-based selling skills to build rapport and identify customer issues, offer creative solutions, negotiate spend and upsell services, input orders accurately.

Skills

Fact-finding questions

Patience

Communication

Active listening

Product knowledge

Education

High School Diploma or GED

Job description

Cable One, Inc. in the United States is seeking a Customer Care and Sales Advisor to support customers with billing, service changes, and product recommendations.

You will blend service and sales skills to protect relationships, resolve issues, and upsell where appropriate. As you grow, you’ll handle more complex scenarios, including renewals and proactive outreach, while maintaining a customer-first approach and accurate order input.