Customer Care & Resolution Specialist

Michael Food; Hopkins (MN); On-site; USD 29,000 - 39,000; Full time

Job summary

Michael Foods, Inc. in Hopkins, MN seeks a Customer Care Coordinator to manage customer concerns, process orders and sample requests, and collaborate with Sales, Supply Chain and Quality teams for accurate, timely service.

You will document interactions in the CRM, monitor customer activity, and contribute to continuous improvement while delivering exceptional customer satisfaction in a fast-paced environment.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong listening skills to understand customer concerns.
• Proficiency in customer relationship management (CRM) systems.
• Bachelor’s degree preferred or equivalent work experience.
• Computer proficiency – SAP and Microsoft Office, experience with Excel preferred.
• Strong communication skills, ability to think proactively and to make decisions independently and able to work with little or no supervision.
• Ability to manage multiple responsibilities and demands in a fast-paced, time-sensitive work environment.
• Comfortable with and able to manage conflict.
• Strong problem-solving skills and commitment to superior service delivery.
• Strong teamwork skills including cross functional collaboration with the ability to develop/sustain long-term business relationships.
• Ability to leverage Continuous Improvement to identify and execute process improvement opportunities.

Responsibilities

• Manage customer concerns and sample requests.
• Receive and process customer complaints and sample requests, ensuring information is accurate and properly documented.
• Monitor customer buying habits and communicate any major changes to customer and sales.
• Work closely with customer service, MFI Food Safety and Quality, and sales to ensure consistent communication and resolution of issues.
• Communicate problems or concerns to managers on an as-needed basis with recommendations on how to resolve.
• Other duties as assigned.

Skills

Excellent communication

Active listening

CRM proficiency

Proactive communication

Independent work

Multitasking under pressure

Conflict management

Problem solving

Team collaboration

Continuous improvement

Customer relationship

Education

Bachelor’s degree or equivalent work experience

Tools

SAP

Microsoft Office

Excel

Job description

Michael Foods, Inc. in Hopkins, MN seeks a Customer Care Coordinator to manage customer concerns, process orders and sample requests, and collaborate with Sales, Supply Chain and Quality teams for accurate, timely service.

You will document interactions in the CRM, monitor customer activity, and contribute to continuous improvement while delivering exceptional customer satisfaction in a fast-paced environment.