Customer Care Coordinator

Michael Food; Hopkins (MN); On-site; USD 29,000 - 39,000; Full time

Job summary

Michael Foods, Inc. in Hopkins, MN seeks a Customer Care Coordinator to manage customer concerns, process orders and sample requests, and collaborate with Sales, Supply Chain and Quality teams for accurate, timely service.

You will document interactions in the CRM, monitor customer activity, and contribute to continuous improvement while delivering exceptional customer satisfaction in a fast-paced environment.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong listening skills to understand customer concerns.
• Proficiency in customer relationship management (CRM) systems.
• Bachelor’s degree preferred or equivalent work experience.
• Computer proficiency – SAP and Microsoft Office, experience with Excel preferred.
• Strong communication skills, ability to think proactively and to make decisions independently and able to work with little or no supervision.
• Ability to manage multiple responsibilities and demands in a fast-paced, time-sensitive work environment.
• Comfortable with and able to manage conflict.
• Strong problem-solving skills and commitment to superior service delivery.
• Strong teamwork skills including cross functional collaboration with the ability to develop/sustain long-term business relationships.
• Ability to leverage Continuous Improvement to identify and execute process improvement opportunities.

Responsibilities

• Manage customer concerns and sample requests.
• Receive and process customer complaints and sample requests, ensuring information is accurate and properly documented.
• Monitor customer buying habits and communicate any major changes to customer and sales.
• Work closely with customer service, MFI Food Safety and Quality, and sales to ensure consistent communication and resolution of issues.
• Communicate problems or concerns to managers on an as-needed basis with recommendations on how to resolve.
• Other duties as assigned.

Skills

Excellent communication

Active listening

CRM proficiency

Proactive communication

Independent work

Multitasking under pressure

Conflict management

Problem solving

Team collaboration

Continuous improvement

Customer relationship

Education

Bachelor’s degree or equivalent work experience

Tools

SAP

Microsoft Office

Excel

Job description

Business Unit Description

Michael Foods, Inc. is a leader in the food processing and distribution industry with business in egg products, refrigerated grocery and potato products. We offer exciting job possibilities throughout our organization where you can enhance your career, sharpen your talents and make an impact. Join our company and be part of an innovative team that’s First in Food.

Location Description

Hopkins, MN is home to our Michael Foods, Inc. corporate headquarters. Hopkins is located 7 miles west of Minneapolis, boasting natural surroundings in a suburban environment that also provides quick access to major travel ways and local restaurants that give our community a distinct character. Located in the Excelsior Crossing building where employees are provided with beautifully landscaped walking paths and water features creating an optimal environment for outdoor and walking meetings, along with the opportunity to take a relaxing walk or outdoor lunch before, within, or after your work day.

Responsibilities

POSITION SUMMARY:This position will be responsible for receiving customer concerns from internal and external customers, reviewing data to ensure all required details are captured before entry into a CRM System, work with our Customer Quality Assurance team provide timely responses to customer concerns. This position will also process all customer sample orders, work with warehouse teams to ensure all samples are shipped.

Position works closely with Sales, Supply Chain, and customer personnel to ensure accuracy and ease of transactions, while continually improving process efficiency. As a Customer Care Coordinator, your primary duties will involve the handling and resolution of customer complaints, enhancing customer relationships, maintaining detailed customer correspondences, and creating comprehensive reports on complaint trends. You will work closely within a team setting, liaising between customers and our organization, ensuring the highest standard of customer satisfaction.

DUTIES AND RESPONSIBILITIES:Order Processing (Including accessing customer portals):

• Manage customer concerns and sample requests.
• Receive and process customer complaints and sample requests, ensuring that information is accurate, and properly documented.

Manage customer concerns, sample requests, monitor customer buying habits and communicate any major changes to customer and sales.

Other

• Work closely with customer service, MFI Food Safety and Quality, and sales to ensure consistent communication and resolution of issues.
• Communicate problems or concerns to managers on an as-needed basis with recommendations on how to resolve.
• Other duties as assigned.

Qualifications

EDUCATION AND EXPERIENCE REQUIRED:

• Excellent communication skills, both verbal and written.
• Strong listening skills to understand customer concerns.
• Proficiency in customer relationship management (CRM) systems.
• Bachelor’s degree preferred or equivalent work experience.
• Computer proficiency – SAP and Microsoft Office, experience with Excel preferred.
• Strong communication skills, ability to think proactively and to make decisions independently and able to work with little or no supervision.
• Ability to manage multiple responsibilities and demands in a fast-paced, time-sensitive work environment.
• Comfortable with and able to manage conflict.
• Strong problem-solving skills and commitment to superior service delivery.
• Strong teamwork skills including cross functional collaboration with the ability to develop/sustain long-term business relationships.
• Ability to leverage Continuous Improvement to identify and execute process improvement opportunities.

The above statements are intended to describe the general nature of the work and may notinclude all the duties associated with this position.

The pay range for this position is $21.25 to $28.05 per hour.

EDUCATION AND EXPERIENCE REQUIRED:

• Excellent communication skills, both verbal and written.
• Strong listening skills to understand customer concerns.
• Proficiency in customer relationship management (CRM) systems.
• Bachelor’s degree preferred or equivalent work experience.
• Computer proficiency – SAP and Microsoft Office, experience with Excel preferred.
• Strong communication skills, ability to think proactively and to make decisions independently and able to work with little or no supervision.
• Ability to manage multiple responsibilities and demands in a fast-paced, time-sensitive work environment.
• Comfortable with and able to manage conflict.
• Strong problem-solving skills and commitment to superior service delivery.
• Strong teamwork skills including cross functional collaboration with the ability to develop/sustain long-term business relationships.
• Ability to leverage Continuous Improvement to identify and execute process improvement opportunities.

The above statements are intended to describe the general nature of the work and may notinclude all the duties associated with this position.