Customer Care Representatives and Bilingual Customer Care Representatives

Capitalsvcs; United States; On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

401K with company match

Tuition reimbursement

Paid parental leave

3 weeks paid vacation

11 paid holidays

Paid sick leave

Job summary

CAPITAL Services in Sioux Falls, SD is hiring Onsite Customer Care Representatives and Bilingual Customer Care Representatives to join a full-time, daytime schedule. You will answer calls, empathize with customers, and solve issues, delivering a friendly, helpful experience.

A 4-week paid training program, a competitive benefits package, and a 15% bilingual differential for Spanish speakers are provided. The role offers Monday–Friday shifts, no weekends, and opportunities for growth and

Qualifications

• Full-time, paid 4-week training program provided.

Responsibilities

• Interact with customers by phone to resolve issues.
• Empathize with customers and identify solutions.
• Document customer accounts accurately while handling multiple tasks.
• Maintain friendly, professional communication and meet performance goals.

Skills

Phone communication

Calm under pressure

Problem solving

Documentation

Customer service

Teamwork

Positive attitude

Empathy

Job description

Customer Care Reps & Bilingual Customer Care Reps

Customer Care SF 03 Regular Full-Time Sioux Falls, SD, US

11 days ago Requisition ID: 1877

Onsite Customer Care Representatives and Bilingual Customer Care Representatives

$16/hr + Monthly Performance Incentives

Bilingual Spanish Differential: Additional 15% (Starting wage of $18.40/hr) Monday–Friday | 10:30am–7:00pm | NO WEEKENDS!

Are you looking for a company that values your opinion and is invested in YOU? Here at CAPITAL Services, we are focused on the success of our people – employees, customers, and clients. As a member of our Customer Care team, you’ll empathize with customers, identify solutions, and make a positive impact on their day through phone interactions.

Training & Support
Complete a full-time, paid 4-week training program to gain the knowledge, skills, and confidence needed to succeed. Our self-paced training includes hands‑on learning, on‑the‑job experience, and mentorship to ensure you’re fully prepared and supported in your role.

Do these qualities sound like you? Our Customer Care Representatives are:

• Smooth, efficient, and confident phone communicators—the voice of our company
• Calm under pressure, adaptable, and resilient
• Creative problem solvers focused on finding the right solution for each customer
• Organized and efficient when documenting accounts while managing multiple tasks
• Friendly competitors who consistently aim to meet or exceed performance goals
• Naturally optimistic, maintaining a positive outlook in challenging situations
• Understanding, caring, and committed to the success of our customers and organization

What’s in it for you at CAPITAL Services:

• Competitive benefits package including health, dental, vision, 401K with company match up to 6%, tuition reimbursement, paid parental leave, 3 weeks of paid vacation, 11 paid holidays, and paid sick leave
• Bilingual differential for fluency in Spanish – 15%
• Consistent Monday - Friday schedule with no weekend hours
• Regular one-on-one meetings with your manager focused on growth and development
• Clear career path opportunities, with pay increases at each step
• The little things that make a big difference: company outings (on- and off-site), LOTS of food, games and contests with great prizes, extra bonuses throughout the year, and a leadership team that truly cares about YOU
• Opportunities to volunteer and give back to the community