Customer Care Representative - WFH Washington DC

MTM, Inc; Washington (District of Columbia); Hybrid; USD 52,349,000 - 61,992,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan with Company匹

Paid Time Off

Maternity/Paternity Leave

Job summary

MTM Health is seeking a Customer Care Representative to be the frontline voice for our Members, Clients and Facilities. This role handles inbound calls and requires calm, clear communication and the ability to manage a high-volume workload in a remote Washington DC setting.

The position offers an hourly rate of $18.40 and a pathway to growth within MTM Health's Total Rewards program, with benefits like health/dental/vision, 401(k) matching, and paid time off.

Qualifications

• 1 year of call center experience.
• 6 months customer service experience.
• Must reside in Washington DC.
• High-speed internet with minimum speeds.
• A quiet home workspace free of distractions.

Responsibilities

• Handle inbound calls from Members, Clients and Facilities.
• Manage a high-volume call load, typically 60–80 calls per day.
• Represent MTM Health professionally as the frontline contact.

Skills

Call Center experience

Customer Service

Typing

High-speed internet

Job description

Position Title: Customer Care Representative

Location: Remote Washington DC

Hourly Rate: $18.40/hr

What Will Your Job Look Like?

The Customer Care Representative is the frontline representative and image of MTM Health. The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities. Expect to handle 60 - 80 calls a day and higher volumes on Mondays.

Requirements

• Must currently reside in Washington DC
• 1 year of Call Center experience
• 6 months Customer Service experience
• Basic typing/computer experience with excellent navigational skills
• High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps)
• Use of wireless and WiFi “air cards” is prohibited
• A quiet space within the home free of distractions including caretaking of any kind

Your Potential. Our Mission.

At MTM Health, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. We don’t talk about a better workplace – we make it happen.

Benefits without Barriers

To show appreciation for our staff’s hard work and dedication, MTM Health offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.

• Health, Dental and Vision Insurance
• Life and Disability Insurance
• 401(k) Retirement Plan with Company Match
• FSA and HSA Savings Plans
• Wellness Program with Incentives
• Voluntary & Ancillary Plans
• Additional Perks
• Pay on Demand
• Paid Time Off and Holiday Pay
• Birthday Holiday
• Maternity/Paternity Leave
• Continuing Education Reimbursement Program
• MTM Perks Discount Program
• Career Development Programs

MTM Health is Proud to be an Equal Opportunity Employer.

MTM Health is an equal opportunity employer who welcomes diversity and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, familial status, marital status, economic status, political status, or other characteristic protected by applicable law.

About Us

MTM Health is a healthcare and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks.

MTM Health’s five core values guide our employees in providing the highest quality customer experience possible and helping clients achieve their goals:

• Respect Individuals
• Collaborate to Innovate
• Deliver Value
• Align with Clients
• Act with Integrity

Limitless Growth Opportunities

At MTM, your growth powers our movement. Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you don’t just succeed—you redefine what’s possible.

• Art of Client Communication
• Cornerstone Program
• Bench Program
• Tech Bench Program
• Continuous Education Reimbursement

Benefits without Barriers

To show appreciation for our staff’s hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.

• Health, Dental and Vision Insurance
• Life and Disability Insurance
• 401(k) Retirement Plan with Company Match
• FSA and HSA Savings Plans
• Wellness Program with Incentives
• Voluntary & Ancillary Plans
• Additional Perks
• Pay on Demand
• Paid Time Off and Holiday Pay
• Birthday Holiday
• Maternity/Paternity Leave
• Continuing Education Reimbursement Program
• MTM Perks Discount Program
• Career Development Programs

Your Potential. Our Mission.

At MTM Health, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. We don’t talk about a better workplace – we make it happen.