Customer Care Representative - WFH CT

MTM; Windsor (CT); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking dedicated Customer Care Representatives to join their remote team in Connecticut. This role is essential in providing top-notch service to members and clients through inbound calls. As a frontline representative, you will engage with diverse individuals, helping to create a barrier-free community. The company prides itself on a culture of inclusion and offers a variety of benefits, including flexible scheduling, health insurance, and paid time off. If you're passionate about customer service and want to make a difference, this opportunity is perfect for you!

Benefits

Pay on Demand

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with a company match

Flexible Scheduling

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Birthday Holiday

Casual Dress Environment

Tuition Reimbursement

Qualifications

• 1 year of call center experience is required.
• Basic computer skills and a quiet workspace are essential.

Responsibilities

• Handle inbound calls from members, clients, and facilities.
• Represent the company and assist customers with their inquiries.

Skills

Call Center Experience

Customer Service Experience

Basic Typing/Computer Skills

Excellent Navigational Skills

Education

High School Diploma

Job description

MTM is looking for Customer Care Representatives to join our team.

Location: Remote Connecticut

Hourly Rate: $16.35

What Will Your Job Look Like?

The Customer Care Representative is the frontline representative and image of Medical Transportation Management (MTM). The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress, but will consist primarily of handling inbound calls from Members, Clients, and Facilities.

All you need for the Customer Care Representative role is:

• Must reside in the State of Connecticut
• 1 year of Call Center experience
• 6 months Customer Service experience
• Basic typing/computer experience with excellent navigational skills
• High speed Internet access such as Cable, DSL, or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). Use of wireless and WiFi “air cards” is prohibited
• A quiet space within the home free of distractions to take incoming calls

The culture and benefits of working for MTM:

We cultivate and are committed to a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team. Together, we will push to achieve our vision of communities without barriers—for all races.

What’s in it for you:

• Pay on Demand
• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Flexible Scheduling
• Paid Time Off and Holiday Pay
• Maternity/Paternity Leave
• Birthday Holiday
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.