Customer Care Representative - WFH CT

MTM; Bridgeport (CT); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking dynamic Customer Care Representatives to join their remote team in Connecticut. This role is pivotal as you will be the first point of contact for clients, handling inbound calls and providing excellent customer support. With a focus on inclusion and respect for individual strengths, the company offers a vibrant workplace culture. Enjoy a range of benefits including health insurance, flexible scheduling, and tuition reimbursement. If you're ready to make a difference and grow your career in a supportive environment, this opportunity is perfect for you!

Benefits

Pay on Demand

Health and Life Insurance Plans

Dental and Vision Plans

401(k) with a company match

Flexible Scheduling

Paid Time Off and Holiday Pay

Maternity/Paternity Leave

Birthday Holiday

Casual Dress Environment

Tuition Reimbursement

Qualifications

• 1 year of Call Center experience and 6 months of Customer Service experience required.
• Basic typing and computer navigation skills are essential.

Responsibilities

• Handle inbound calls from Members, Clients, and Facilities.
• Provide frontline customer service and support.

Skills

Call Center Experience

Customer Service Experience

Basic Typing Skills

Computer Navigation Skills

Education

High School Diploma

Tools

Computer

High-Speed Internet

Job description

MTM is looking for Customer Care Representatives to join our team.

Location: Remote Connecticut

Hourly Rate: $16.35

What Will Your Job Look Like?

The Customer Care Representative is the frontline representative and image of Medical Transportation Management (MTM). The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities.

All you need for the Customer Care Representative role is:

1. Must reside in the State of Connecticut
2. 1 year of Call Center experience
3. 6 months Customer Service experience
4. Basic typing/computer experience with excellent navigational skills
5. High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). Use of wireless and WiFi “air cards” is prohibited
6. A quiet space within the home free of distractions to take incoming calls

The culture and benefits of working for MTM:

We cultivate and are committed to a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team. Together, we will push to achieve our vision of communities without barriers—for all races.

What’s in it for you:

1. Pay on Demand
2. Health and Life Insurance Plans
3. Dental and Vision Plans
4. 401(k) with a company match
5. Flexible Scheduling
6. Paid Time Off and Holiday Pay
7. Maternity/Paternity Leave
8. Birthday Holiday
9. Casual Dress Environment
10. Tuition Reimbursement
11. MTM Perks Discount Program
12. Leadership Mentoring Opportunities

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.