Inside Sales Representative

Avature; Wisconsin; Remote; USD 45,000 - 85,000; Full time

Job summary

Join a global leader in sustainable packaging as an Inside Sales Representative, where you'll develop new business and manage customer accounts in a dynamic and supportive environment. This role emphasizes building strong relationships with clients, understanding their challenges, and providing tailored solutions. You will leverage your B2B sales expertise to drive growth and achieve sales targets while enjoying a corporate culture rooted in integrity and excellence. With comprehensive training and development opportunities, this position offers a pathway to advance your career in a thriving industry. If you're passionate about sales and eager to make an impact, this is the opportunity for you!

Benefits

Comprehensive training

Attractive salary

Learning and development opportunities

Corporate culture based on integrity and respect

Qualifications

• 3+ years of B2B inside sales experience preferred.
• Bachelor's degree or equivalent experience required.

Responsibilities

• Develop new business and manage assigned customer accounts.
• Conduct complex issue resolution and maintain customer relationships.

Skills

B2B Inside Sales

Negotiation Skills

Communication Skills

Problem Solving

Time Management

Listening Skills

Education

Bachelor's Degree

Tools

Salesforce.com

CRM Software

Job description

CT WFH Connecticut, MA WFH Massachusetts, MO WFH Missouri, NH WFH New Hampshire, VA Richmond Container

Employment Type: Full Time

Date Posted: 12-Dec-2024

Relocation Support: No

Description & Requirements

Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers, and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability, and excellence, we use leading science and technology to move fiber-based packaging forward.

The Opportunity:

The Inside Sales Representative (ISR) will be responsible for developing new business and managing and growing assigned customer accounts primarily within the small to medium business segment. The ISR will work to gain success within inside Sales to secure an area Outside Sales role within 12-14 months. The ISR will work with corporate and plant management and staff to coordinate orders, secure orders for new business, and to resolve any account issues. Additionally, the ISR will work with inside sales management and plant management to expand the customer base by engaging with new potential customers and previous WestRock customers with the goal of gaining or winning back business.

The ISR will be expected to develop a deep rapport with customers with the goal of understanding their business, and the challenges they face, and forming relationships with the people within their organization who make or influence buying decisions. Activity will be centered on remote communication including teleconference, phone, and email communication. The ISR will follow WestRock’s Sales Excellence methodology to gauge interest, identify areas of business growth opportunity, and close new business.

How You Will Impact WestRock:

• ISRs will be dedicated to improving WestRock customer experience while also driving value by creating both cross-selling, up-selling, and new business opportunities.
• Stay up to date and well versed in the Paper and Packaging industry, WestRock products, manufacturing challenges, and retail trends by category segments.
• Maintain a working knowledge of WestRock Enterprise solutions and continue learning by studying new products and participating in educational opportunities.
• Understand the business pressures affecting our customers and the relevant value of WestRock’s solutions as well as an understanding of competitor information and trends by region to create SWOT analysis and competitive selling strategies.
• Research new and current customer accounts and identify key players to engage through outbound calls and digital tools.
• Conduct complex issue resolution for customers (involving communication with both customer and appropriate WestRock colleagues). Some examples include pricing, delivery, quality, warehousing, logistics, new product design, and margin improvement.
• Maintain and improve quality results by following established processes and methodologies.
• Collaborate with Business Unit and Plant sales teams to maintain relationships and coordinate potential overlapping business responsibilities.
• Strive to achieve individual and team established metrics and goals.
• Meet targets for volume and margin with sales including cross-selling and up-selling.
• Achieve department and organization goals by accepting ownership for completing new and different requests; exploring opportunities to add value.
• Generate ideas and pro-actively work with Inside Sales Manager/Director and regional area plants to ensure positive customer experiences.
• Drive cross-sell and up-sell opportunities by establishing rapport and understanding customers’ unique challenges.
• Cultivate consultative interactions with customers.
• Efficiently manage customer interactions across WestRock divisions.
• Create and deliver on margin improvement plans for customers.
• Coach junior team members.

What You Need to Succeed:

• Minimum of 3 years of B2B inside sales or related experience strongly preferred.
• Experience in fiber-based packaging industry is strongly preferred.
• Bachelor’s degree or equivalent combination of education and experience is required.
• Ability to manage a full book of assigned accounts, spanning multiple business units.
• Ability to develop and qualify new opportunities, present solutions, overcome objections, negotiate, and close business over the phone & videoconference.
• Consistent track record and top performer among ISR team.
• Flexible and resilient problem solver.
• Salesforce.com or similar CRM software experience.
• Requires a home office or workspace, free of disruptions; company provided laptop and phone.
• Excellent phone presence, verbal, and written communication skills.
• Comfortable making dozens of calls per day.
• Strong listening and presentation skills.
• Ability to prioritize and manage time effectively.
• Strong negotiation skills and ability to close opportunities with customers.
• Team player; works exceptionally well with others.
• Adapts well to a matrix organization.

What we offer:

• Corporate culture based on integrity, respect, accountability, and excellence.
• Comprehensive training with numerous learning and development opportunities.
• An attractive salary reflecting skills, competencies, and potential.
• A career with a global packaging company where Sustainability, Safety, and Inclusion are business drivers and foundational elements of the daily work.

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state, or local law.