Customer Care Representative - Spanish Speaking

Service Access & Management, Inc.; Reading (Berks County); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Generous paid time off

401k with employer match

Wellness initiatives

Annual increases

Healthcare options

Job summary

Service Access & Management, Inc. (SAM) is seeking a Customer Care Representative-Spanish Speaking for its County Programs in Berks County, PA.

This in-office role supports internal and external customers, with a starting rate of $21.227/hour under the current union agreement and requires reliable transportation and a valid driver's license. Responsibilities include handling calls, visitors, mail, data entry, and providing Spanish interpretation.

Qualifications

• High School Diploma or its equivalent.
• One year of office work experience or as agreed by management.
• Ability to type 40 words per minute error-free.
• Fluent in Spanish, written and verbal (preferred).
• Strong interpersonal, organizational and communication skills.
• Valid driver’s license and reliable transportation.

Responsibilities

• Manages supplies and multi-line phone system.
• Greets, screens and directs visitors; handles mail.
• Enters and maintains data; processes maintenance requests.
• Manages documents received and electronic filing.
• Provides oral and written Spanish interpretation.
• Processes third-party requests.

Skills

Typing 40 wpm

Spanish fluency

Interpersonal skills

Communication skills

Driver's license

Education

High School Diploma or equivalent

Job description

Customer Care Representative-Spanish Speaking-County Programs

Start your career, shift your path, or grow your impact with SAM

Who We Are

At Service Access & Management, Inc. (SAM), we believe everyone deserves the opportunity to live their best life; and our team is here to make that possible. With over 800 professionals across Pennsylvania and New Jersey, we provide high-quality services that empower individuals and strengthen communities. Rooted in service, integrity, and respect, SAM is a place where individuals served, and colleagues come first.

About The Customer Care Representative Role

As a Customer Care Representative within our Shared Services team, you'll play a vital role in supporting internal and external customers through exceptional customer service. This position is ideal for someone who is ethical, resourceful and thrives in fast-paced environments where collaboration matters.

Starting Rate: $21.227/hour, per the current union agreement

Customer Care Representative Core Responsibilities

• Manages supplies
• Manages multi-line phone system
• Greets/screens/directs visitors
• Manages incoming/outgoing mail
• Enters/maintains data
• Handles maintenance request notifications
• Manages documents received
• Manages electronic filing
• Provides oral/written Spanish interpretation
• Processes 3rd party requests

What You Bring

• High School Diploma or its equivalent
• One (1) year experience with office work or as agreed by management and the union
• Ability to Type 40 words per minute error free
• Fluent in Spanish, written and verbal, preferred
• Strong interpersonal, organizational, and communication skills
• A valid driver’s license and reliable transportation

Who Thrives In This Role

We’ve found that people who are:

• Empathetic and adaptable
• Collaborative and communicative
• Self-motivated and reliable

Team players with accountability

…tend to thrive in this role. Whether you’re just starting out or building on prior experience, we have a place for you.

Employee Benefits

• Generous paid time off and sick leave
• Employer matching 401k – up to 5%
• Recognition and wellness initiatives and rewards
• Scheduled annual increases and longevity bonuses
• Healthcare and insurance options with employee contributions

In addition, all team members have access to tuition discounts, professional development, supportive supervision, and career growth opportunities.

This position is part of a collective bargaining unit and follows union-negotiated terms for compensation and benefits.

Location & Schedule

This position is based in Berks County, PA. Work is in-office.

Office hours are Monday through Friday, 8 AM to 5 PM.

Customer Care Representatives are fully in-office.

We welcome candidates of all backgrounds and are committed to building a diverse and inclusive team.