Customer Care Representative, Senior Living - Remote

Working Solutions LLC; United States; Remote; CAD 15,000 - 25,000; Part time

Benefits offered by this job

Work from home

Flexible hours

Diverse experience across industries

Supportive environment

Job summary

Working Solutions LLC is seeking self-motivated professionals to help seniors and families explore senior living options. You will provide information, answer questions, and facilitate referrals to trusted advisors from your home.

This role emphasizes empathy, active listening, and consultative sales skills as you work with callers across flexible hours. Independent contractor status applies, with support and resources provided to succeed remotely.

Qualifications

• Listening skills and empathy are essential.
• Experience in customer service is beneficial.
• Ability to work from home with a computer and reliable internet.

Responsibilities

• Provide information to seniors and families about senior living options.
• Answer questions and guide prospects through referrals to advisors.
• Handle inbound and outbound phone calls with empathy and professionalism.

Skills

Verbal communication

Rapport building

Consultative sales

Multi-tasking

Empathy

Scripted program

Job description

Help seniors and their families navigate senior living choices by providing information, answering questions, and facilitating referrals to advisors. Listening skills and empathy are essential to this role. This is a work-from-home opportunity that provides customer service through inbound and outbound phone calls.

Why Become a Working Solutions PRO?

• Work from Home: Ditch the commute and enjoy the comfort of home.
• Flexible Hours: Set your own schedule and work when it's convenient for you.
• Diverse Experience: Expand your skillset across various industries while providing exceptional customer service.
• Supportive Environment: We're here to help every step of the way!

Earnings Potential

Earn up to $0.14/minute (USD)Performance-based incentives provide the opportunity to earn an additional $0.04 to $0.07 (USD) per productive minute

Schedule

Client hours of operation are Monday-Sunday, 7:00am-11:00pmYou create your own schedule - select the available hours that are convenient for you.

Skills Needed

• Exceptional verbal communication and rapport-building skills
• Consultative sales skills
• Ability to multi-task - you will be speaking with callers, navigating multiple systems, and entering information to create client profiles
• High comfort level working on a scripted program
• Empathy - you will be dealing with sensitive health issues

Technology Requirements

• Personal computer (no tablet)
• Broadband internet connection, recommended at least 10 MBPS
• Wired internet connection (no wi-fi or mobile internet)
• Windows 11 operating system
• Valid antivirus software installed, running and up to date
• USB headset with microphone
• Dual monitors
• Full PC requirements

Important Information

Contractors on this program must live in and work from within the United States or Canada. We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, workers' compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor.