Automotive Response Specialist, Customer Support - Remote

Working Solutions LLC; United States; Remote; USD 23.000 - 26.000; Teilzeit

Zusammenfassung

Working Solutions is seeking remote agents to provide exceptional customer service from home. Enjoy a flexible schedule with 24/7 client hours and a chance to gain diverse experience across industries while supporting customers. This independent contractor role offers the autonomy to manage your own hours.

You will engage customers with empathy, apply active listening, and resolve inquiries efficiently while maintaining high service standards.

Qualifikationen

• Strong customer service skills, including active listening.
• Ability to multitask to find answers while on with the customer.
• Capability to react and respond decisively in emergency situations.
• Ability to reassure, control and diffuse emotional or difficult calls.

Kenntnisse

Customer service

Active listening

Multi-tasking

Emergency response

Emotional regulation

Driver assistance experience

Jobbeschreibung

Why Become a Working Solutions PRO?

Work from Home: Ditch the commute and enjoy the comfort of home.

Flexible Hours: Set your own schedule and work when it's convenient for you.

Diverse Experience: Expand your skillset across various industries while providing exceptional customer service.

Supportive Environment: We’re here to help every step of the way!

Earnings Potential

Earn up to $0.28 per Customer Interaction Minute with a guaranteed minimum of 45 minutes per available hour.

Contractors on this program, on average, earn $16.80/hr.

Bilingual contractors will earn up to $0.32/CIM ($19.20/hr)

Schedule

Flexible schedule opportunities – you choose your hours!

Client hours of operation are open 24/7

Day, night, and weekend hours available

Skills Needed

• Caring, sympathetic and helpful demeanor
• Strong customer service skills, including active listening
• Multi-tasking to find answers while on with customer
• Ability to react and respond decisively in emergency situations
• Ability to reassure, control and diffuse emotional and/or difficult calls
• Prior experience with driver assistance programs is a bonus, but not required

Technology Requirements

• Personal computer (no tablet)
• Broadband internet connection, with at least 10 Mbps download speed
• Wired internet connection, like Cable, Fiber Optic or DSL (no Wi-Fi or mobile internet)
• Windows 11 operating system
• Valid antivirus software installed, running and up to date
• Wired USB headset with microphone (Gaming headsets not accepted)
• Mac support is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility.
• Contractors must have a smart phone, Android tablet or iPad and be willing to install an authentication app related to program work.

*Full PC requirements are listed at https://jobs.workingsolutions.com/faq/

Important Information

Contractors may work from the U.S. (except CA, NY, PA, WA) or Canada on this client program, and all contractors must successfully pass a background check to represent this client.

Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor.

Working Solutions

Telecommute | United States | Call Center Customer Service