Customer Care Representative I

Vscyberhosting2; Florida; In loco; USD 21.000 - 30.000; Tempo pieno

Descrizione del lavoro

SalusCare, Inc. is seeking a compassionate Customer Care Representative with clerical experience in a multi-campus care setting for patients with mental health and addiction diagnoses.

You will be the primary contact at the front desk, delivering high-quality service and maintaining accurate records. Requirements include a HS diploma or equivalent (or an Associate’s Degree with 6 months of experience), excellent customer service, strong communication and organizational skills, and the ability to

Competenze

• Requires HS diploma or equivalent and at least one year of office/clerical work experience with frequent customer contact OR an Associate’s Degree with 6 months of successful work experience.
• Excellent customer service skills, positive attitude, communication and organizational skills.
• Must be able to attain/maintain competency with agency electronic health record and use it effectively within required timeframes.

Mansioni

• Acts as the primary point of contact for all phone and in person front desk inquiries, delivering high-quality service and maintaining accurate electronic health records.
• Maintain detailed daily documentation and collaborate with clinical teams to support treatment plans.
• Operate effectively across diverse departments, including Outpatient Psychiatry and Therapy.

Conoscenze

Customer service

Documentation

Crisis intervention

Dual diagnosis care

Communication

Organizational skills

Formazione

HS diploma or equivalent

Associate’s degree with 6 months experience

Descrizione del lavoro

Important notice: SalusCare, Inc is an equal opportunity employer. All applicants are considered for all positions without regard torace, color, religion, sex, national origin, age, genetic information, marital or veteran status, disability or any other characteristic protected by law. SalusCare, Inc is a drug freeworkplace and adheres to the drug free workplace program as outlined under Florida worker’s compensation law. All applicants being considered for employment will be required to undergo a drug screen and a level 2 background check through the Department of Children and Families and Agency for HealthCare Administration. Refusal to submit or positive results of the test will prohibit you from being offered employment. https://info.flclearinghouse.com

Looking for a compassionate Customer Care Representative with clerical experience in multi-campus care for patients with mental health and addiction diagnoses.

Skilled in documentation, customer service either by phone or in person in a medical setting. Committed to providing a therapeutic environment, meticulous documentation, and collaborative care in Outpatient Psychiatry.

Job Responsibilities:

What you will do.

• Acts as the primary point of contact for all phone and in person front desk inquiries, delivering high-quality service and maintaining accurate electronic health records.
• Maintain detailed daily documentation and collaborate with clinical teams to support treatment plans.
• Operate effectively across diverse departments, including Outpatient Psychiatry and Therapy.

Why SalusCare?

• Established nonprofit serving Southwest Florida
• Mission-driven, community based organization
• Generous PTO

Preferred Skills:

• Crisis Intervention
• Documentation
• Dual Diagnosis Care (Mental Health & Substance Abuse)

Additional Requirements:

• Successful pre-employment medical screening (drug test & TB)
• Level 2 Background screening ( DCF & AHCA)
• Completion of one-week orientation

Job Qualifications:

Requires a HS diploma or equivalent and at least one year of office/clerical work experience with frequent customer contact OR an Associate’s Degree with 6 months of successful work experience in any field.

• Must have excellent customer service skills, positive attitude, communication and organizational skills.
• Must be able to attain/maintain competency with agency electronic health record and use it effectively within required timeframes.