Customer Care Representative *** Hiring Bonus*** $300

Dream Building, Inc.; Fenton (MI); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical Plan

No Premiums

HSA Contributions

Dental Coverage

Long-Term Disability

Life Insurance

Wellness Program

Employee Assistance Program

403(b) Matching

Resource Discounts

Hybrid/Work From Home Options

Paid Time Off

Professional Development

Tuition Reimbursement

Job summary

Joyce Meyer Ministries seeks a Customer Care Representative to connect friends and partners with information and resources, handling resource orders, prayer calls, and providing resource information with courtesy and compassion.

The role emphasizes meeting customer care metrics, data entry, and maintaining campaign knowledge in a dynamic, faith-based environment. A hybrid work model and comprehensive benefits are offered.

Qualifications

• Proficient with Microsoft Office 365 – Outlook, Word, Excel
• Knowledge of contact center software helpful
• Customer service experience preferred
• Agile professional with ability to juggle multiple priorities
• Ability to work independently with minimal direction
• Ability to work in a team environment and be detail oriented
• Excellent verbal and written communication skills
• Strong typing skills
• Ability to learn new software & systems, technology and processes
• Ability to remain calm in a stressful situation

Responsibilities

• Builds lasting relationships with friends and partners
• Understand and strive to meet or exceed customer care metrics
• Engages in active listening, both verbal or written, and responds accordingly with efficiency and accuracy
• Respond to written communication and verbal responses over the phone
• Maintains knowledge of our resources, current and past campaigns via tools provided
• Ability to enter data with speed and accuracy

Skills

Microsoft Office 365

Customer service experience

Agile

Independent working

Education

High school diploma

Tools

Contact center software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Care Representative *** Hiring Bonus*** $300

Customer Care Full Time Clerical Fenton, MO, US

8 days ago Requisition ID: 1325

Are you interested in helping people connect with information and resources that equip them with Christian Principles to enjoy everyday life? Do you enjoy working in a fast paced dynamic environment? We have an exciting position to share. This is a wonderful opportunity to join our mission to Share Christ – Love People by providing excellent service to the friends and partners of Joyce Meyer Ministries by processing resource orders, answering prayer calls and providing resource information with an emphasis on competency, courtesy, compassion and consistency.

We continue to create and innovate new ways to promote unchanging truth of the Gospel of Jesus Christ. We help those who are hurting in practical ways that make a difference.

The ministry has 5 Core Values. They are Love, Faith, Unity, Excellence, and Integrity. Joyce Meyer Ministries believes that you and your family are important. We believe that when you know you are valued, you help to make Joyce Meyer Ministries a better place to work and ensure a positive environment that supports the mission to Share Christ | Love People.

Responsibilities:

• Builds lasting relationships with friends and partners
• Understand and strive to meet or exceed customer care metrics
• Engages in active listening, both verbal or written, and responds accordingly with efficiency and accuracy
• Respond to written communication and verbal responses over the phone
• Maintains knowledge of our resources, current and past campaigns via tools provided
• Ability to enter data with speed and accuracy

Qualifications:

• Proficient with Microsoft Office 365 – Outlook, Word, Excel
• Knowledge of contact center software helpful
• Customer service experience preferred
• Agile professional with ability to juggle multiple priorities
• Ability to work independently with minimal direction
• Ability to work in a team environment and be detail oriented
• Excellent verbal and written communication skills
• Strong typing skills
• Ability to learn new software & systems, technology and processes
• Ability to remain calm in a stressful situation

Education:

• High school diploma

We’ve got you covered with perks:

• Mission-driven job that also pays
• Medical Plan with no out-of-pocket premiums
• Generous HSA contributions
• Free Dental
• Free long-term disability and life insurance
• Wholistic Wellness Program
• Employee Assistance Program for you and your family
• 403(b) generous matching
• Discount on ministry resources
• Options to work from home with a hybrid work environment
• Paid time off
• Professional Development
• Tuition Reimbursement