Customer Care Representative (Fully Remote)

AdNet/AccountNet, Inc.; United States; Remote; USD 42,000 - 62,000; Full time

Job summary

AdNet/AccountNet, Inc. is seeking a customer support specialist to handle non-scripted interactions by phone, email, and chat, addressing rebate status, scheduling, and program guidelines.

You will review energy application inquiries, perform professional outreach, and support program participants in a fast-paced, paperless environment using call center technology and web chat. High school diploma and 2+ years of experience required.

Qualifications

• High school diploma and 2+ years of professional work experience.
• 2+ years proficiency with MS Office Suite; strong written and verbal communication skills.
• Fast-paced, paperless environment using call center technology and web chat.

Responsibilities

• Conduct non-scripted customer interactions via phone, email, and chat, covering rebate status, scheduling, and program guidelines.
• Review energy application inquiries, perform professional outreach, and support program participants.

Skills

MS Office

Written and verbal communication

Call center technology

Education

High school diploma

2+ years professional work experience

Job description

• Conduct non-scripted customer interactions via phone, email, and chat, covering rebate status, scheduling, and program guidelines.
• Review energy application inquiries, perform professional outreach, and support program participants.

Qualifications:

• High school diploma and 2+ years of professional work experience.
• 2+ years proficiency with MS Office Suite; strong written and verbal communication skills.
• Fast-paced, paperless environment using call center technology and web chat.
• Requires sitting for prolonged periods and ability to work limited overtime as necessary.

AdNet/AccountNet, Inc.

AdNet/AccountNet, Inc. is a management consulting firm that provides high-quality staffing and executive search services. Founded in 1990, it is an 8(a), WOSB, and WBE-owned company that emphasizes unconditional acceptance and belonging in its culture.