Automotive BDC Consultant

Hubler Toyota; Indianapolis (IN); Presencial; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fulltime positions

Immediate Openings

Medical, Dental & Vision, Life Ins.

Long-Term & Short-Term disability

401K

Paid vacation

Ongoing Training

Descripción de la vacante

Hubler Toyota, located in Indianapolis, seeks an Automotive Customer Service BDC Consultant to handle heavy outbound calls and follow-up with customers. You will log interactions in the CRM, schedule and confirm appointments, and coordinate with sales staff to drive in-person visits.

The role emphasizes a professional, enthusiastic phone manner, English fluency, and strong computer/CRM skills, with full-time hours and employee benefits.

Formación

• High school diploma or equivalent required.
• Must be able to pass a drug screening.
• Previous phones/telemarketing experience in automotive or customer service preferred.
• Professional, enthusiastic and friendly at first contact.
• Ability to read, write, speak English fluently.
• Ability to concentrate and complete tasks amidst interruptions.
• Organized, multi-tasked, self-motivated, able to work in a team or independently.
• Proficiency with computers/business machines and CRM systems.

Responsabilidades

• Make outbound calls to schedule sales appointments.
• Log customer comments and leave detailed notes in the CRM.
• Schedule follow up contact for each customer.
• Confirm scheduled appointments.
• Reschedule no-shows or canceled appointments.
• Coordinate with sales reps and managers to ensure appointments are tracked.
• Maintain accurate customer information in the CRM.
• Reach out to customers based on current marketing initiatives.
• Respond to customer website requests daily.
• Assist with other duties as assigned by supervisor.
• Meet or exceed monthly goals.

Conocimientos

Outbound calls

Customer service

Telemarketing

English fluency

Organized

Teamwork

Computer skills

Educación

High school diploma or equivalent

Herramientas

CRM usage

Proficient with computers

Descripción del empleo

Automotive Customer Service BDC Consultant

The Customer Service BDC Consultant utilizes their selling ability, computer skills, courteous phone manner and positive attitude to get customers in the door.

Required Duties Include handling heavy outbound calls, including cold calls and follow-up calls and a commitment to increase customer service satisfaction with each and every customer!

Hubler Automotive Groupis focused on creating an amazing work environment for our employees because we realize that they are our greatest asset! Over the years our employees have helped us become the proud recipients of a range of awards and exclusive benchmarks. If you are looking for an opportunity with excellent career growth while working for a company that is dedicated to their employees then join our team and help us grow to the next level!

What We Offer…

• Fulltime positions
• Immediate Openings
• Medical, Dental & Vision, Life Insurance
• Long-Term & Short-Term disability
• 401K
• Paid vacation
• Tremendous Product
• Ongoing Training

What You’ll Be Doing…

• Make outbound calls to schedule sales appointments
• Log all customer comments and leave detailed notes in the CRM
• Schedule follow up contact for each customer
• Confirm scheduled appointments
• Reschedule no show or canceled appointments
• Follow up with sales reps and managers as needed to ensure appointments are marked correctly
• Keep accurate, complete, and up to date information for all customers in the CRM
• Contact customers based on current marketing initiatives
• Respond to customer website requests daily
• Assist with other duties as assigned by supervisor
• Meet or exceed monthly goals!

What You’ll Need…

• High school diploma or equivalent
• Must be able to pass a drug screening
• Previous experience with phones or telemarketing experience in the automotive or customer service fields is highly preferable
• Demonstrate a professional, enthusiastic and friendly attitude at the first point of contact with any potential or current customer
• Ability to communicate, read, write and speak English fluently
• Ability to concentrate and accomplish tasks despite interruptions
• Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team or on individually assigned tasks
• Proficient use of computers/business machines