Customer Service Representative

One to One Health; United States; Remote; USD 23,000 - 26,000; Full time

Job summary

One to One Health is hiring a Remote Patient Services Representative to support patients and visitors, keeping the office organized and welcoming. You will schedule appointments, register new patients, and manage records with discretion and professionalism.

The role demands experience with EMR systems and Microsoft Office, plus strong communication and organizational skills. A high school diploma is required and competitive benefits are offered.

Qualifications

• Experience with EMR systems and Microsoft Office applications (Excel, Word, Email)
• Friendly, energetic, and compassionate disposition
• Excellent organizational and time management skills
• Strong interpersonal communication skills
• Confidential handling of patient records
• Knowledge of healthcare regulations and quality improvement
• Ability to analyze data, solve problems, and make decisions
• Health care experience preferred
• 2+ years of experience in administrative support or similar role
• High school diploma or equivalent

Responsibilities

• Greet patients, vendors, and visitors to our wellness center
• Answer patient questions and provide assistance as needed
• Answer the telephone and direct calls; respond to voicemails promptly
• Use medical office software to schedule appointments
• Register new patients and update records
• Distribute forms and ensure required fields are completed
• Maintain spreadsheets and confidentiality of patient records
• Maintain a quiet, welcoming waiting room environment
• Uphold a friendly, compassionate demeanor toward visitors

Skills

Interpersonal communication

Organizational skills

Time management

Problem solving

Language proficiency (English)

Education

High school diploma or equivalent

Tools

EMR system

Microsoft Excel

Microsoft Word

Email

Job description

Remote

Overview

Salary Range $17.00 - $19.00 Hourly

Position TypeFull TimeJob ShiftDay

Category Admin - Clerical

Description

About One to One Health

At One to One Health, we're reimagining what healthcare can be. Founded by a primary care physician, our mission is simple: remove barriers to care and create better healthcare experiences for patients, providers, and employers alike.

Through onsite, near-site, and virtual care solutions, we deliver accessible, relationship-driven healthcare that puts people first. Our team is united by a shared commitment to improving health outcomes, providing exceptional service, and making a meaningful impact in the communities we serve.

If you're passionate about helping others, collaborating with a purpose-driven team, and being part of a company that's transforming healthcare, we'd love to meet you.

Position Summary

The Patient Services Representative will be responsible for aiding our patients and other visitors, maintaining organization in our office, and ensuring that our environment is welcoming, calm, and quiet for our patients and their families.

Essential Responsibilities

• Greeting patients, vendors, and other visitors to our wellness center
• Answer patient questions and provide assistance when necessary
• Answer the telephone and redirect calls to the appropriate staff member, and respond to voicemails in a timely manner
• Utilize our medical office software to schedule new and follow-up appointments for our patients
• Register new patients and update necessary records
• Distribute forms and paperwork to patients and then check them over to ensure that required fields are completed appropriately
• Maintain spreadsheets and confidentiality of all patient records
• Ensure that the waiting room environment remains quiet, calm, and welcoming. Wipe down high traffic areas
• Uphold the positive reputation of our wellness center by always treating visitors in a friendly, welcoming, and compassionate manner.

Required Qualifications

• Experience with the following desired: EMR system, Microsoft applications: Excel, Word, Email, etc.
• Friendly, energetic, and compassionate disposition
• Excellent organizational and time management skills
• Strong interpersonal communication skills
• Dedication to maintaining the confidentiality of all patient records
• Strong knowledge of healthcare regulations, clinical practices, and quality improvement methodologies.
• Exceptional leadership, communication, and interpersonal skills.
• Ability to analyze data, solve problems, and make strategic decisions.
• Experience with financial management and budget oversight in a healthcare setting.
• Proficiency in relevant software and technology systems.
• Ability to read, write, and communicate the English language.
• Ability to effectively communicate both orally and in writing
• Ability to follow written or verbal step-by-step instructions
• Ability to concentrate, think, and learn
• Ability to hear, see, sit, stoop, kneel, crouch, reach, lift, push and pull
• High school diploma or equivalent
• 2+ years of experience working as an administrative assistant or in a relevant role
• Health care experience preferred

Why Join One to One Health?

• Do good, help others. Make a meaningful impact on the lives of patients, families, and communities every day.
• Be part of a mission-driven organization transforming healthcare through relationship-based care.
• Work alongside a collaborative, supportive, and people-first team.
• Enjoy comprehensive benefits designed to support your health, well-being, and future.
• Grow your career while making a difference.