Customer Care Representative

Hiregy; Tampa (FL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Benefits during the contract period

Job summary

Hiregy is seeking a Customer Care Representative in Tampa, FL, onsite, with a starting pay of $18.00 per hour. The role requires a minimum of 3 years in customer service and involves handling high call volumes, emails, and coordination with dental technicians to ensure high-quality case outcomes.

The position follows a contract-to-hire arrangement with benefits during the contract period; shifts typically run 10:30 AM - 7:00 PM, with a mid-day start and seniority-based shift assignments.

Qualifications

• Minimum 3 years of customer service experience.
• Experience handling high volumes of calls.
• High school diploma or equivalent required.

Responsibilities

• Provide superior service to customers over the phone to resolve general case issues.
• Answer incoming calls and emails, make outbound calls to ensure cases are resolved.
• Respond to general inquiries about products, services, billing and shipping.
• Assist Dental Technicians with follow-up calls to ensure high quality outcomes.
• Ensure cases are resolved within the expected timeframe and follow up as needed.
• Place cases on hold for additional follow-up and clear holds when possible.
• Provide accurate, polite and prompt assistance and be courteous to customers.
• Filter and communicate issues to the Customer Service Director / Dental Technicians / Technical Manager; monitor emails.
• Be flexible for other duties and cross-train across roles/departments.

Skills

Customer service

Phone handling

MS Office / computer skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

#IND123

Customer Care Representative
Location: Tampa, 33634 - This position is onsite

Must live close to the location.
Pay: $18.00

Hours: Must be open between 8:00 AM - 7:00 PM
M-F, will begin on midday shifts, shifts are assigned based on seniority, typical hours: 10:30 AM - 7:00 PM

Type: Contract to hire
Benefits during the contract period

Job duties:

• 1.) This person will provide superior service to customers over the phone dedicated to resolving general case issues.
• 2.) They will work via phone and computer answering incoming calls, email requests, making outbound calls to ensure case issues or discrepancies between prescription and impression are resolved in order to ensure the highest quality case outcomes.
• 3.) Additionally, this position will respond to general customer inquiries about products, services, billing and shipping.
• 4.) Assist Dental Technicians with follow-up calls needed to ensure high quality case outcomes.
• 5.) Ensure cases issues are resolved within expected timeframe and customers receive follow-up calls as needed to achieve turnaround time expectations.
• 6.) Ensure cases are placed on hold for additional follow-up and clear cases from hold when available.
• 7.) Provide accurate, polite and prompt assistance and advice to customers. Be responsive and courteous to customers and customer complaints.
• 8.) Filter and communicate issues of concern to the Customer Service Director, a Dental Technicians or a Technical Manager. Monitor and respond to emails within a timely manner.
• 9.) Must be flexible for other duties as assigned: As an associate you may be required to cross-train across roles/departments with similar job duties, or assist with other business needs as required

Requirements:

• Minimum of 3 years customer service experience required
• Experience in a high volume of incoming/outgoing phone calls
• Experience with computers and Microsoft systems preferred
• Dress code enforced: Personal scrubs required
• High school diploma or equivalent required
• Background check required
• Drug screening required