Patient Services Rep - Clinic

Health Advocates Network; Bradenton (FL); On-site; USD 32,000 - 36,000; Part time

Benefits offered by this job

Employee Benefits

Job summary

Health Advocates Network, Inc. seeks a Patient Service Representative in Bradenton, FL to support front desk operations, greet patients, schedule appointments, and post charges. The role emphasizes customer service, phone handling, insurance knowledge, and friendly, efficient patient care; local pay is $16/hour.

Benefits include health/dental/vision, 401(k) retirement, CEUs, discounts; equal opportunity employer. Join our team to contribute to smooth, patient-centered operations.

Qualifications

• Minimum six months Denticon experience in the dental industry.
• Experience answering telephones.
• Must have exceptional customer service skills.
• Experience working in a dental, medical, or other health-care office.
• Knowledge of insurance plans (HMO/PPO).
• Copy of all current required certifications and compliance documents.

Responsibilities

• Greet patients and assist with check-in and check-out.
• Respond to patient questions and concerns according to policies.
• Answer telephones and route calls as needed.
• Schedule and manage the appointment book; confirm appointments.
• Post charges and payments to patient accounts.
• Maintain a clean and welcoming waiting area.
• Follow up on no-shows or cancellations.

Skills

Customer Service

Telephone Handling

Appointment Scheduling

Medical Office Operations

Insurance Knowledge

Dental Industry Experience

Education

High school diploma or GED

Tools

Denticon

Job description

Patient Service Representative – Bradenton, FL

Local Pay: $16.00/hour

Join our team and make a meaningful impact by supporting the day-to-day operations of our team. We're looking for a dedicated and dependable professional who is committed to providing excellent support and helping ensure smooth and efficient operations.

Why You'll Love Working With Us

• Exclusive Employee Benefits - Enjoy free continuing education (CEUs) exclusive marketplace discounts, hotel savings, pet insurance, and Employee Assistance Program.

Shift Details:

• TBD during the interview

Patient Service Representative Duties & Responsibilities:

• Customer Service; acknowledge, smile and greet patients upon arrival/dismissal.
• Respond to patient questions and or concerns according to DCA Policies.
• Answering Telephones.
• Scheduling Appointments.
• Maintaining Appointment Book.
• Confirming Appointments.
• Follow up on no shows/cancellation of Appointments.
• Register Patients on sign in sheet.
• Post charges and payments to patient accounts.
• Checking voicemail on a daily basis.
• Maintain a clean and friendly waiting area for patients. ** **

Minimum Qualifications

• High school diploma or GED
• Minimum of Six (6) months Denticon experience in the dental industry.
• Experience answering telephones.
• Must have exceptional customer service skills.
• Experience working in a dental, medical, or other health-care office.
• Knowledge of insurance plans (HMO/PPO).
• Copy of all current required certifications and compliance documents.

Benefits

• Competitive Pay
• Health, Dental, Vision, Life & Short-Term Disability Insurance(eligibility begins after 60 days)
• 401(k) Retirement Plan

Health Advocates Network, Inc. is an equal opportunity employer. All qualified applicants shall receive consideration for employment without regard to any legally protected basis under applicable federal, state or local law, except where a bona fide occupational qualification applies. EOE including Veterans/Disability