Customer Care Representative

Jobtailor; Rowlett (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor in Rowlett, TX is seeking an organized professional to support Crown customers and Service Technicians through call handling, dispatch, payroll entry, billing, and order creation.

The role emphasizes multitasking, strong communication, and proficiency with Microsoft Office. A high school diploma is required, and less than two years of related experience is acceptable. Collaboration with other departments is expected.

Qualifications

• Less than 2 years related experience.
• High school diploma or equivalent.
• Excellent phone skills.
• Good communication, organizational, math and computer skills.
• Experience with Microsoft Office.
• Leadership skills, technical experience and knowledge a plus.
• Ability to multitask.

Responsibilities

• Process incoming calls from both Crown customers and Service Technicians
• Dispatch technicians
• Enter technician payroll hours
• Process parts and service billing
• Create daily work orders
• Maintain records and files
• Assist other departments as needed

Skills

Excellent phone skills

Good communication skills

Organizational skills

Math skills

Computer skills

Leadership skills

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job Responsibilities

• Process incoming calls from both Crown customers and Service Technicians
• Dispatch technicians
• Enter technician payroll hours
• Process parts and service billing
• Create daily work orders
• Maintain records and files
• Assist other departments as needed

Requirements

• Less than 2 years related experience
• High school diploma or equivalent
• Excellent phone skills
• Good communication, organizational, math and computer skills
• Experience with Microsoft Office
• Leadership skills, technical experience and knowledge a plus
• Ability to multitask