Service Customer Care Rep

Crown Equipment Corporation; Richmond (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Crown Equipment Corporation in Richmond, VA is seeking an administrative dispatcher to support service operations. You will handle inbound calls from customers and technicians, dispatch field staff, and enter payroll hours to keep operations running smoothly.

The role also involves processing parts and service billing, creating daily work orders, and maintaining accurate records while assisting other departments as needed.

Qualifications

• Minimum 2 years related experience is not required; entry-level preferred but some related experience helpful.
• High school diploma or equivalent required.

Responsibilities

• Process incoming calls from Crown customers and Service Technicians.
• Dispatch technicians.
• Enter technician payroll hours.
• Process parts and service billing.
• Create daily work orders.
• Maintain records and files.
• Assist other departments as needed.

Skills

Phone skills

Communication skills

Organizational skills

Math skills

Computer skills

Leadership

multitask

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

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• Process incoming calls from both Crown customers and Service Technicians


• Dispatch technicians


• Enter technician payroll hours


• Process parts and service billing


• Create daily work orders


• Maintain records and files


• Assist other departments as needed

Minimum Qualifications

• Less than 2 years related experience


• High school diploma or equivalent

Preferred Qualifications

• Excellent phone skills


• Good communication, organizational, math and computer skills


• Experience with Microsoft Office


• Leadership skills, technical experience and knowledge a plus


• Ability to multitask