Customer Care Representative

Jobtailor; Wichita (KS); On-site; USD 32,000 - 44,000; Full time

Job summary

Jobtailor in Wichita seeks an organized Operations Dispatcher to coordinate Crown customer and Service Technician calls, dispatch technicians, and manage payroll hours. The role also handles billing and creates daily work orders.

The candidate should have strong phone skills, solid communication, and proficiency with Microsoft Office. Multitasking and meticulous record keeping are essential in a fast-paced office environment.

Qualifications

• Less than 2 years related experience.
• High school diploma or equivalent.
• Excellent phone skills.
• Strong communication, organizational, math and computer skills.
• Experience with Microsoft Office.
• Leadership skills and technical knowledge a plus.
• Ability to multitask.

Responsibilities

• Process incoming calls from both Crown customers and Service Technicians.
• Dispatch technicians.
• Enter technician payroll hours.
• Process parts and service billing.
• Create daily work orders.
• Maintain records and files.
• Assist other departments as needed.

Skills

Phone skills

Communication

Organizational skills

Math skills

Computer skills

Microsoft Office

Leadership

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Responsibilities

• Process incoming calls from both Crown customers and Service Technicians
• Dispatch technicians
• Enter technician payroll hours
• Process parts and service billing
• Create daily work orders
• Maintain records and files
• Assist other departments as needed

Qualifications

• Less than 2 years related experience
• High school diploma or equivalent
• Excellent phone skills
• Good communication, organizational, math and computer skills
• Experience with Microsoft Office
• Leadership skills, technical experience and knowledge a plus
• Ability to multitask

Core Competencies

Demonstrates strong organizational and communication skills while effectively managing technician dispatch, payroll entry, and service billing. Proficient in multitasking and maintaining accurate records in a fast-paced environment.

Tools & Technologies

• Microsoft Office