Customer Care Representative

Jobtailor; Duluth (MN); On-site; USD 36,000 - 52,000; Full time

Job summary

Jobtailor in Duluth, Minnesota is seeking a customer service dispatcher to support Crown customers and Service Technicians by handling calls, dispatching technicians, and processing payroll hours.

The role requires strong phone skills, solid communication and organizational abilities, proficiency with Microsoft Office, and the ability to multitask in a fast-paced office environment.

Qualifications

• Less than 2 years related experience.
• High school diploma or equivalent.
• Excellent phone skills.
• Good communication, organizational, math and computer skills.
• Experience with Microsoft Office.
• Leadership skills, technical experience and knowledge a plus.
• Ability to multitask.

Responsibilities

• Process incoming calls from Crown customers and Service Technicians.
• Dispatch technicians.
• Enter technician payroll hours.
• Process parts and service billing.
• Create daily work orders.
• Maintain records and files.
• Assist other departments as needed.

Skills

Phone skills

Communication

Organizational

Math

Computer skills

Leadership

Multitask

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Responsibilities

• Process incoming calls from both Crown customers and Service Technicians
• Dispatch technicians
• Enter technician payroll hours
• Process parts and service billing
• Create daily work orders
• Maintain records and files
• Assist other departments as needed

Requirements

• Less than 2 years related experience
• High school diploma or equivalent
• Excellent phone skills
• Good communication, organizational, math and computer skills
• Experience with Microsoft Office
• Leadership skills, technical experience and knowledge a plus
• Ability to multitask.