Customer Care Representative

Paycom; La Porte (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Paycom is seeking a Customer Care Representative to provide outstanding service to customers through phone, chat, and email. You will handle billing questions, perform basic troubleshooting, and maintain accounts.

The role operates from 9:30 AM to 6:00 PM CT, with responsibilities including payment processing, account updates, and courteous, professional communication. The position requires a high school diploma, strong organizational skills, and excellent written and verbal communication.

Qualifications

• High school diploma or equivalent.
• Excellent organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to communicate with account holders in a courteous manner.
• Ability to refrain from using harsh, aggressive or demanding language or tones when working with customers.

Responsibilities

• Answer all incoming calls and live chat requests while providing an excellent customer experience.
• Manage incoming ticket queues and follow up with customers in a timely manner.
• Perform basic troubleshooting for service requests both via phone and chat.
• Escalate to technical support when needed.
• Make account changes including package changes.
• Facilitate scheduled appointment changes when requested by customers or field staff.
• Follow up with survey respondents.
• Process monthly payments from SBS residential customers.
• Initiate and implement payment arrangements on delinquent accounts via communication with customers.
• Document payment arrangements and account details; schedule follow-ups.
• Review and update account status per guidelines.
• Interact with customers in a calm, friendly and professional manner.

Skills

Written comms

Verbal comms

Customer service

Organization

Courteous communication

Education

High school diploma

Job description

The Customer Care Representative is responsible for providing excellent customer service and support to all customers via phone, chat and email. This includes, but is not limited to, assisting customers with billing and payments, performing basic troubleshooting for service related issues, and general account maintenance and questions.Shift: 9:30 AM - 6:00 PM CTResponsibilities:Answer all incoming calls and live chat requests while providing an excellent customer experience.Manage incoming ticket queues and follow up with customers in a timely manner.Perform basic troubleshooting for service requests both via phone and chat. Escalate to technical support when needed.Make account changes including package changes.Facilitate scheduled appointment changes when requested by customers or field staff.Follow up with positive and negative survey respondents.Accepts and processes monthly payments from SBS residential customersFollows established guidelines to initiate and implement payment arrangements on delinquent accounts via communication and coordination with residential customers.Documents payment arrangements and other pertinent account details; schedules and performs follow-up communication with account holders.Follows established guidelines and policies to review and update account status.Interacts with all customers in a calm, friendly and professional manner.Performs other related duties, as required.Qualifications:High school diploma or equivalentExcellent organizational skills and attention to detail.Excellent written and verbal communication skills.Ability to communicate with account holders in a courteous manner.Ability to refrain from using harsh, aggressive or demanding language or tones when working with customers.