Billing Support Specialist

United Petroleum Transports Inc; Pelly (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

United Petroleum Transports Inc is seeking a Customer Service Representative to ensure customer requirements are met in a timely and friendly manner. You will handle daily reports, receive and distribute calls to dispatchers, and maintain accurate customer files.

The position requires a High School diploma and at least one year of customer service experience, with strong verbal and written communication, basic Word/Excel skills, and the ability to multitask while maintaining confidentiality.

Qualifications

• High School Education or equivalent.
• One year experience in the customer service area.

Responsibilities

• Promote safety in all actions.
• Display professional phone etiquette.
• Calculate and distribute daily reports to managers as needed.
• Provide efficient, friendly customer contact.
• Listen to the customer.
• Maintain customer requested information and transmit timely to customer as required.
• Receive and distribute customer calls to dispatchers as required.
• Organize and maintain reports and customer files, faxes, etc.
• Complete paperwork as required.
• Research dispatches and bills of lading as required.
• Communicate with CSC Manager, Asst. CSC Manager, and Regional Manager as required.
• Carries out duties assigned by CSC Manager as required.

Skills

Verbal and written communication

Multitasking

Attention to detail

Interpersonal skills

Dependability

Professional demeanor

Confidentiality

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

The Customer Service Representative is responsible for ensuring customer requirements are met in a timely manner.What a Customer Service Representative does daily:Promote safety in all actionsDisplay professional phone etiquetteCalculate and distribute daily reports to managers as neededProvide efficient, friendly customer contact. Listen to the customerMaintain customer requested information and transmit timely to customer as requiredReceive and distribute customer calls to dispatchers as requiredOrganize and maintain reports and customer files, faxes, etc,Complete paperwork as requiredResearch dispatches and bills of lading as requiredCommunicate with CSC Manager, Asst. CSC Manager, and Regional Manager as requiredAdditional Responsibilities:Carries out duties assigned by CSC Manager as requiredEducation and Experience:High School Education or equivalentOne year experience in the customer service areaKnowledge, Skills and Abilities:Excellent verbal and written communication skillsBasic Computer skills (Microsoft word & excel)Ten key by touchAbility to prioritize and manage multiple tasksSelf-starter with detail oriented work habitsAble to maintain confidentialityDisplay professional demeanorGood interpersonal skills; able to work well with wide range of individualsDemonstrate dependability through good attendance and adherence to timelines and scheduleKnowledge of basic company employment policies and proceduresPhysical Requirements:Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual activityOccasional lifting (up to 20 pounds)Working Conditions:Normal office environment