Part-Time Call Center Agent: Schedule Service & Help

Servco Pacific Inc; Honolulu (HI); On-site; USD 27,000 - 34,000; Part time

Job summary

Servco Pacific Inc. is seeking a part-time Customer Care Representative at our Honolulu call center to assist customers with scheduling service appointments across Hawaii dealerships. The role requires a high school diploma, 2+ years in customer service, and strong communication skills.

You will handle inbound calls, perform outbound outreach, and resolve customer issues in a fast-paced environment. The pay range reflects Hawaii market rates, with shifts between 9:00am and 6:00pm, Monday through

Qualifications

• Excellent communication and listening skills.
• Ability to multi-task and stay calm under pressure.
• Basic computer skills and able to type a minimum of 25 wpm.

Responsibilities

• Answer inbound phone calls in a timely manner during workforce gaps.
• Schedule appointments by phone, accurately identifying and documenting appropriate service and maintenance needs to include coordinating proper transportation needs as requested.
• Conduct various outbound calls to prospective and lapsed customers (scheduled notifications, reschedule missed appointments, marketing lists to promote special offers, etc.).
• Effectively resolve customer issues or concerns.

Skills

Communication

Listening

Multi-tasking

Typing 25 wpm

Education

High School Diploma or equivalent

Job description

Servco Pacific Inc. is seeking a part-time Customer Care Representative at our Honolulu call center to assist customers with scheduling service appointments across Hawaii dealerships. The role requires a high school diploma, 2+ years in customer service, and strong communication skills.

You will handle inbound calls, perform outbound outreach, and resolve customer issues in a fast-paced environment. The pay range reflects Hawaii market rates, with shifts between 9:00am and 6:00pm, Monday through