Customer Care Representative

LovelyGroup; Gretna (FL); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Health/dental/vision coverage

401k with match + profit sharing

Competitive wages with bonuses

9 paid holidays per year

Employee discount on products/services

Casual dress code

Job summary

LovelySkin, a division of LovelyGroup, is seeking a Customer Care Representative to join a friendly team. You will field real-time calls, emails, and live chat from customers worldwide, sharing product knowledge and providing thoughtful recommendations.

Ideal candidates have 1–3 years in a call center or customer service role, excellent communication skills, and a passion for beauty and skincare. Weekend availability and occasional overtime may be required in peak seasons.

Qualifications

• 1–3 years of call center or customer service experience.
• Excellent client service and communication skills.
• Ability to work a set schedule with required overtime and weekends.
• Strong phone skills with basic inventory, shipping and return procedures.
• Passion for beauty and skincare and industry trends.
• Bilingual is a plus but not required.

Responsibilities

• Handle customer inquiries via phone, email, and live chat.
• Troubleshoot and resolve customer issues in a fast-paced environment.
• Build positive relationships with customers and provide product recommendations.
• Assist with product questions and order-related inquiries.
• Support with inventory control and shipping/return processes as needed.
• Contribute to a friendly, collaborative team culture.
• Work Saturdays as required.

Skills

Customer service

Communication

Phone skills

Team player

Positive attitude

Flexibility/overtime

Job description

Customer Care Representative

LovelySkin is searching for our next Customer Care Representative to join a friendly and welcoming team! Bring your passion for helping others, the beauty industry, and all-things skin care to LovelySkin. As a Customer Care Representative, you will be the voice of LovelySkin, fielding real-time calls, e-mails and live chat from customers across the globe. In this role, you will be given the opportunity to gather a wide array of product knowledge in order to best serve our expansive customer base. Your tips, recommendations, and insight can have a direct influence on every customer that you encounter!

A little bit about us:

LovelySkin, a division of LovelyGroup, has grown to be one of the largest skincare and beauty websites in the country, most recently recognized by Newsweek as one of the “Best Online Shops” of 2021! Each day holds a new challenge and new opportunity to improve site performance and functionality. We are committed to providing our customers with outstanding customer service, quick delivery, an appealing shopping experience, and the most comprehensive offering of physician-grade skin care and beauty products available.

A Day in the Life:

Our Customer Care team is caring, compassionate, enthusiastic, solutions-oriented and committed to providing the LovelySkin experience to all our customers. If you’re outgoing and a people-oriented person, this leading beauty destination is for you!

• Working in a fast-paced environment and being a committed team player
• Success troubleshooting and resolving all customer service inquiries or issues
• Continuously creating positive relationships with customers
• Investing fully in our customer’s goals and needs
• Using our provided resources to best find solutions to customer’s questions
• Providing excellent customer service via phone, email, and online chat daily
• Assisting with any product specific questions
• Saturday is required

About you:

• 1-3 years of experience in a call center role or a customer sales & service position. Retail experience is a plus!
• Positive, friendly attitude with excellent client service and communication skills
• Ability to work a set schedule, with required overtime, weekends, and flexibility required during peak seasons
• High-level phone skills while performing operational activities, such as inventory control, shipping, and return procedures
• Strong passion for all things Beauty and Skin Care, including staying on top of industry trends
• Bilingual is a plus but not a must

LovelyGroup is pleased to offer these great perks:

• Quick access to exceptional health, dental and vision coverage. Coverage available on the 1st of the month after you start.
• Dual Retirement Saving Approach: Generous 401k with match AND profit sharing plan
• Competitive wages; including monthly incentives and annual bonus.
• Hassle-free paid time off! We enjoy 9 paid holidays each year
• Generous employee discount on all products and services
• Relaxed, collaborative environment with casual dress code

The LovelyGroup includes LovelySkin.com, SchlessingerMD, the Advanced Skin Research Center, the LovelySkin Retail store and Day Spa, and Olive and Delmar. Spanning this diversified set of companies and services, we’re delighted to unify under one core mission: To help everyone feel confident in their skin. LovelyGroup is proud to be an employer who champions innovation, prioritizes employee-centric benefits and leads the market in setting a generous livable wage for all employees.

At LovelyGroup, we don’t just accept difference- we celebrate it, we support it, and we thrive on it for the benefit of our employees, our patients and customers, and our community. LovelyGroup is honored to be an equal opportunity workplace.