Customer Care Representative

Terminix Triad; Greensboro (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Commission

In-office

Job summary

Terminix of the Triad in Greensboro, NC is hiring a Customer Care Representative to support customers with scheduling and service needs while turning inquiries into sales. This full-time, in-office role emphasizes problem-solving and relationship building.

You will answer inbound calls, assist with payments, provide price quotes, and follow up on leads. A year of customer service or sales experience helps you stay calm under pressure in a fast-paced environment.

Qualifications

• Have at least a year of experience in customer service or sales.
• Love talking to people and solving problems.
• Stay calm under pressure and work well in a fast-paced environment.
• Know your way around a computer and can multitask.
• Have a sales mindset – confident, goal-driven, and persistent.
• Are dependable, organized, and a team player.

Responsibilities

• Answer inbound calls from existing and new customers.
• Assist with scheduling, payments, and customer retention.
• Convert service inquiries into sales.
• Make outbound calls to follow up on proposals or confirm service.
• Provide price quotes, track proposals, and follow up with leads.
• Resolve customer issues and escalate as needed.
• Deliver great service with a problem-solving mindset.
• Hit individual sales targets and support team performance goals.

Skills

Customer service

Sales

Problem solving

Communication

Multi-tasking

Tools

CRM software

Job description

Customer Care Representative | Terminix of the Triad# Customer Care RepresentativeCustomer Contact Center## Job DescriptionDrive sales. Solve problems. Build customer relationships.$17/hr + Commission | Full-Time | In-Office - Greensboro, NCAt Terminix of the Triad, we don't just answer phones - we protect peace of mind. As a locally owned business with over 90 years of trusted service, we take pride in creating career opportunities that reward hard work and dedication. In this Customer Service & Sales Representative role, you'll support customers with scheduling and service needs - and just as importantly, you'll turn inquiries into sales and offer additional services that meet their needs.What you'll do:• Answer inbound calls from existing and new customers.• Assist with scheduling, payments, and customer retention.• Convert service inquiries into sales.• Make outbound calls to follow up on proposals or confirm service.• Provide price quotes, track proposals, and follow up with leads.• Resolve customer issues and escalate as needed.• Deliver great service with a problem-solving mindset.• Hit individual sales targets and support team performance goals.You'll thrive in this role if you:• Have at least a year of experience in customer service or sales• Love talking to people and solving problems• Stay calm under pressure and enjoy a fast-paced workday• Know your way around a computer and can multitask like a pro• Have a sales mindset - confident, goal-driven, and persistent• Are dependable, organized, and a team playerTypical schedule & availability:• Full-time, 8-hour shifts scheduled between the hours of 7:30 AM - 5:30 PM• Occasional Saturdays may be required - time can be taken off during the week to account for the Saturday work