Customer Care Representative

Terminix Triad; Greensboro (NC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

401(k) with company match

Free or discounted pest control

Paid training

Incentives and recognition

Job summary

Terminix of the Triad is hiring a Customer Service & Sales Representative in Greensboro, NC. You will handle inbound calls, assist with scheduling and payments, and convert inquiries into sales while delivering exceptional service.

Ideal candidates have at least 1 year in customer service or sales, a problem-solving mindset, and strong computer skills. The role is full-time, in-office with occasional Saturdays.

Qualifications

• At least 1 year of experience in customer service or sales.
• Love talking to people and solving problems.
• Stay calm under pressure in a fast-paced workday.
• Know your way around a computer and can multitask.
• Sales mindset—confident, goal-driven, and persistent.
• Dependable, organized, and a team player.

Responsibilities

• Answer inbound calls from existing and new customers.
• Assist with scheduling, payments, and customer retention.
• Convert service inquiries into sales.
• Make outbound calls to follow up on proposals or confirm service.
• Provide price quotes, track proposals, and follow up with leads.
• Resolve customer issues and escalate as needed.
• Deliver great service with a problem-solving mindset.
• Hit individual sales targets and support team performance goals.

Skills

Customer service

Sales

Communication

Multitasking

Problem solving

Tools

Computer skills

Job description

Drive sales. Solve problems. Build customer relationships.$17/hr + Commission | Full-Time | In-Office - Greensboro, NCAt Terminix of the Triad, we don't just answer phones - we protect peace of mind. As a locally owned business with over 90 years of trusted service, we take pride in creating career opportunities that reward hard work and dedication. In this Customer Service & Sales Representative role, you'll support customers with scheduling and service needs - and just as importantly, you'll turn inquiries into sales and offer additional services that meet their needs.What you'll do:• Answer inbound calls from existing and new customers.• Assist with scheduling, payments, and customer retention.• Convert service inquiries into sales.• Make outbound calls to follow up on proposals or confirm service.• Provide price quotes, track proposals, and follow up with leads.• Resolve customer issues and escalate as needed.• Deliver great service with a problem-solving mindset.• Hit individual sales targets and support team performance goals.You'll thrive in this role if you:• Have at least a year of experience in customer service or sales• Love talking to people and solving problems• Stay calm under pressure and enjoy a fast-paced workday• Know your way around a computer and can multitask like a pro• Have a sales mindset - confident, goal-driven, and persistent• Are dependable, organized, and a team playerTypical schedule & availability:• Full-time, 8-hour shifts scheduled between the hours of 7:30 AM - 5:30 PM• Occasional Saturdays may be required - time can be taken off during the week to account for the Saturday workWhat We Offer:• Competitive hourly rate: $17/hour + commission• Health, dental, and vision insurance• Paid time off and 401(k) with company match• Free or discounted pest control services• Paid training and internal advancement• Incentives and recognition for performance• Stable career with a locally owned companyTerminix is a locally owned and operated company who has provided pest control services to residents and businesses in the Triad area of North Carolina for 90 years. As a franchise of Terminix International, the world's largest pest control company, we are proud to be a family-owned franchise managed by four generations of the same family.We are passionate about what we do for our customers and our communities we live in. If you are looking for worthwhile work, then we have a great opportunity for you and we would love to hear from you today!Terminix is committed to maintaining a work environment that is free of discrimination. In keeping with this commitment, we provide equal employment opportunities (EEO) to teammates and applicants for employment without regard to race; color; religion; sex (including sexual orientation and transgender status); pregnancy, childbirth, and related medical conditions; national origin; disability; age; medical condition; marital status; genetic information; citizenship status; military status; or any other class protected by federal, state, or local law. Discrimination based on any of these factors is unacceptable and will not be tolerated.