Customer Care Representative

Find Great People | FGP; Fountain Inn (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Find Great People | FGP seeks a Customer Service Representative in Fountain Inn, SC to support automotive customer accounts. You will be the primary contact for inquiries, quotes, and order management, collaborating with suppliers and internal teams.

The ideal candidate is detail-oriented, customer-focused, and a strong problem solver with excellent communication and relationship-building skills. Automotive or technical product experience is a plus, and proficiency with Excel and Word helps

Qualifications

• 2+ years of customer service, inside sales, parts, automotive, industrial, or technical support experience preferred.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication abilities.
• Exceptional customer service and relationship-building skills.

Responsibilities

• Serve as the primary point of contact for customer inquiries, orders, quotes, and account support.
• Process phone calls, emails, and customer requests in a timely manner.
• Manage warranty claims, returns, and related follow-up activities.
• Collaborate with suppliers and technical resources to troubleshoot issues.
• Support customers with product recommendations, technical information, and order management.
• Maintain strong communication with assigned sales representatives and their customers.
• Follow up daily on quotes, orders, and open requests to ensure resolution.
• Accurately document customer interactions and maintain detailed account records.

Skills

Customer Service

Inside Sales

Automotive

Relationship Building

Communication

Tools

Excel

Word

Job description

A growing company in the automotive manufacturing industry is seeking a Customer Service Representative to support their customer accounts out of their Fountain Inn, SC office. This role offers the opportunity to work closely with customers, suppliers, and internal teams.

The ideal candidate is detail-oriented, customer-focused, and a strong problem solver who enjoys building relationships and providing exceptional service. Candidates with automotive, parts, or technical product experience are especially encouraged to apply.

Responsibilities

• Serve as the primary point of contact for customer inquiries, orders, quotes, and account support.
• Process phone calls, emails, and customer requests in a timely manner.
• Manage warranty claims, returns, and related follow-up activities.
• Collaborate with suppliers and technical resources to troubleshoot issues.
• Support customers with product recommendations, technical information, and order management.
• Maintain strong communication with assigned sales representatives and their customers.
• Follow up daily on quotes, orders, and open requests to ensure resolution.
• Accurately document customer interactions and maintain detailed account records.

Qualifications

• 2+ years of customer service, inside sales, parts, automotive, industrial, or technical support experience preferred.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication abilities.
• Exceptional customer service and relationship-building skills.
• Strong organizational, time management, and follow-up capabilities.
• Proficiency with Microsoft Office applications, including Excel and Word.