Automotive Customer Service Representative

Tallman's Tire and Auto Repair; New York (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Bonus incentives

Health insurance

Paid time off

Employee discounts

Career growth opportunities

Job summary

Tallmans Tire & Auto Repair is seeking an Automotive Customer Service Representative to be the first point of contact for customers, answering phones, and guiding them through repairs and parts selections. You will write and present repair orders, process orders, and keep the counter organized.

Ideal candidates have a high school diploma, automotive knowledge, strong communication, and the ability to work in a fast-paced setting.

Qualifications

• High school diploma or equivalent; automotive training a plus.
• Experience in automotive parts sales or a related automotive role.
• Strong knowledge of automotive parts and accessories.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment with attention to detail.
• Basic computer skills and familiarity with point-of-sale systems.

Responsibilities

• Greet and assist customers in-person, over the phone, and via email.
• Identify customer needs and recommend appropriate automotive parts and products.
• Process orders, returns, and special requests efficiently and accurately.
• Maintain a clean, organized, and well-stocked counter area.
• Collaborate with the warehouse staff to ensure timely fulfillment of orders.
• Stay up to date on product knowledge, promotions, and industry trends.
• Provide exceptional customer service, resolving issues quickly and professionally.

Skills

Customer service

Communication

Problem solving

Attention to detail

Teamwork

Education

High school diploma

Automotive training

Tools

POS systems

Inventory software

Job description

Job Description

Company Overview

At Tallmans Tire & Auto Repair, we pride ourselves on delivering top-notch automotive repair and exceptional customer service. We are looking for a friendly, knowledgeable, and motivated Automotive focused background to join our growing team.

Position Summary

The Automotive Customer Service Representative will be the first point of contact for our customers, providing expert advice, processing orders, answering busy telephones, and ensuring a smooth sales experience. Additional job duties will consist of writing and presenting repair orders, ordering parts, ensuring the shop is clean, and that all policy and procedures are being followed at all times. The ideal candidate will have a passion for the automotive industry, strong communication skills, and the ability to build lasting customer relationships.

Key Responsibilities

• Greet and assist customers in-person, over the phone, and via email.
• Identify customer needs and recommend appropriate automotive parts and products.
• Process orders, returns, and special requests efficiently and accurately.
• Maintain a clean, organized, and well-stocked counter area.
• Collaborate with the warehouse staff to ensure timely fulfillment of orders.
• Stay up to date on product knowledge, promotions, and industry trends.
• Provide exceptional customer service, resolving issues quickly and professionally.

Qualifications

• High school diploma or equivalent; automotive training or certifications a plus.
• Previous experience in automotive parts sales or a related automotive role.
• Strong knowledge of automotive parts and accessories.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment with attention to detail.
• Basic computer skills and familiarity with point-of-sale systems.

Benefits

• Competitive pay with performance incentive bonuses.
• Health, dental, and vision insurance.
• Paid time off and holiday pay.
• Employee discounts on products and services.
• Opportunities for career growth and advancement.