Customer Care Representative

Per Mar Security Services; Davenport (IA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Holidays

401K/403b Plan

Job summary

Per Mar Security Services is seeking a detail‑oriented customer service associate in Davenport, IA. You will handle account data, billing inquiries, and issue resolution for existing electronic security customers.

The role emphasizes accurate data entry and timely responses with a professional, customer‑facing approach. Ideal candidates have 1–3 years of call center or customer service experience, strong MS Office skills, and the ability to manage multiple tasks while maintaining a high level of

Qualifications

• Must be able to obtain a specified license to perform work in the security industry.
• A high school diploma or GED.
• Must be able to type at least 35 wpm.
• One to three years basic phone, customer service and/or call center experience preferred.
• Strong customer service focus/skills are a must.
• Must be detail-oriented and able to handle multiple tasks.
• Strong computer skills with MS Office (Word/Excel) and Internet.
• Must present information effectively in personal and small group settings.

Responsibilities

• Gather account data updates and enter into the software.
• Investigate/resolve daily passcode and troublesome issues from the shift report.
• Handle incoming billing and invoice questions.
• Follow-up on account updates to ensure accuracy and expediency.
• Professionally handle customer complaints and issues.
• Inform customers of Per Mar Security Services products and refer to appropriate departments.
• May be assigned additional duties or special projects by management as developed.

Skills

Customer service

Phone support

Data entry

Communication

Attention to detail

Time management

Typing

Education

High School Diploma/GED

Tools

Microsoft Word

Microsoft Excel

Typing 35 wpm

Internet skills

Job description

Overview

Work with the best! Per Mar Security, an industry leader in providing integrated security solutions, is seeking hardworking, motivated people.

Established in 1953, Per Mar Security Services is the largest, family-owned, full-service security company in the Midwest with more than 2,600 team members, operating in 25 branch locations. The company provides full-service security solutions for homes and businesses, including security officer services, smart home automation, burglar and fire alarms, access control, security cameras, alarm monitoring, investigative services, and background checks.

Job Skills / Requirements

The primary purpose of this position and this department is to better serve existing Electronic Security Customers in an accurate and timely manner. This position makes collection calls to existing customers along with other customer account requests.

In This Role, You Will

• Gather account data updates, implement and enter into the software.
• Investigate/resolve daily passcode and ‘troublesome’ issues that appear on the daily shift report.
• Handle incoming billing and invoice questions.
• Follow-up on the account updates to ensure accuracy and expediency.
• Properly and professionally handle customer complaints and issues.
• When appropriate, inform customers of Per Mar Security Services of products and services and refer business to appropriate departments.
• As this position develops, the employee may be assigned additional duties or special projects as deemed necessary by management.

What You’ll Need

• Must be able to obtain a specified license to perform work in the security industry according to the rules and regulations prescribed by the State in which the department operates.
• A high school diploma or GED
• Must be able to type at least 35 wpm.
• One to three years basic phone, customer service and/or call center experience preferred.
• Strong customer service focus/skills are a must.
• Must be detail-oriented and able to handle multiple tasks.
• Strong computer skills with demonstrated experience in Microsoft Office Suite including Word and Excel. Internet skills required.
• Must be able to effectively present information in personal and small group situations; i.e.: customers, clients, and other employees in the organization.

Compensation

• Starting at $15 per hour.
• You can make up to $16.75 within the first year, if you’re results driven

Education Requirements (All)

High School Diploma/GED

Additional Information / Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Holidays
• 401K/403b Plan