Customer Care Representative

Propark Mobility; Columbus (OH); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Flexible scheduling

Comprehensive benefits package

Paid holidays and birthday leave

Job summary

Propark Mobility's CampusParc at The Ohio State University is seeking a Customer Care Representative to greet customers, manage permits, and resolve inquiries on a full-time basis. You will coordinate with campus departments to ensure efficient service and maintain accurate customer records within CampusParc systems.

This on-site role offers a structured schedule, extensive interaction with OSU stakeholders, and opportunities for career growth within Propark Mobility's campus operations.

Qualifications

• High school diploma or GED required.
• Strong customer service experience preferred.
• Knowledge of computer systems and MS Office.
• Parking/university operations knowledge a plus.
• Experience with TIBA software a plus.

Responsibilities

• Greet customers and address inquiries at the front desk and via calls.
• Direct frontline staff activities to ensure smooth operations.
• Develop rapport with OSU campus users of CampusParc parking system.
• Coordinate with maintenance, enforcement, operations, and events to resolve issues.
• Learn and use computer systems to manage permits, accounts, and citations.
• Process sales, refunds, and maintain accounting records.
• Assist visitors, students, faculty, and staff with permits.
• Maintain client communications and update account information.
• Prepare citation letters for mailing; fulfill permits and mailings.
• Support location management on special projects.

Skills

Professional communication

Phone/interpersonal skills

English language proficiency

Bilingual abilities

Receptive to feedback

Urgency and timeliness

Teamwork and collaboration

Customer service mindset

Education

High school diploma or GED

Tools

TIBA software

Microsoft Office (Excel, Word, PowerPoint, Outlook)

Large campus phone system

Job description

Upward Mobility with Propark Mobility!

CampusParc at The Ohio State University (OSU)

Customer Care Representative

$18.00 per hour Three Full-Time Opportunities available

• Monday - Friday
• 730am - 330pm
• 800am - 400pm
• 1000am - 600pm

A typical day might include

• Greet customers in a friendly manner, is responsive and timely with correspondence and problem resolution, and display a caring attitude while answering calls or at the front counter.
• Direct the activities of the frontline staff.
• Develop a rapport with the customer base that uses The Ohio State University parking system, a large, complex parking operation located on a college campus.
• Coordinate internal departments (maintenance, enforcement, operations, and events) to create and maximize productivity, efficiency and responsiveness to all customer service issues within the parking system.
• Develop proficiency in the use of computer systems used to answer customer calls, sell customer permits, manage customer accounts, and track customer issues.
• Ensure maximum productivity by successfully routing CampusParc staff to designated locations on campus.
• Assist visitors, students, faculty, and staff of The Ohio State University obtain and purchase parking permits.
• Track operational issues/concerns using a Customer Relations Management System.
• Complete cashiering procedures when processing a sale, refund, or return, and maintain all accounting reports and processing records for transactions, as required.
• Provide excellent customer service to clients, customers, and employees.
• Adhere to standard responses when making and receiving calls and addressing routine inquiries.
• Assist customers in paying or disputing citations and modifying or updating account information.
• Remain up to date on any parking system information that may need to be relayed to customers.
• Respond to all requests received in the Welcome email account for new Medical Center Orientation employees.
• Demonstrate continuous process improvement by providing feedback to management about the parking system and online permit system.
• Maintain the electronic document filing system by scanning physical documentation and linking it to the customer’s account.
• Perform permit fulfillment and mailings.
• Prepares citation letters for mailing.
• Other special projects assigned by location management.

Qualifications you will have

• Education
  • High school diploma or GED required.

Experience

• Strong customer service experience.
• Strong understanding of computer systems.
• Customer Service & Dispatch experience is preferred with use of a large phone system
• Parking and/or university operations preferred
• Knowledge of The Ohio State University campus a plus
• Knowledge of TIBA software preferred
• Knowledge of Microsoft Office applications, including Excel, Word, Power Point, and Outlook.

Skills

• Ability to communicate professionally and effectively.
• Excellent phone, interpersonal, and organizational skills.
• Ability to speak, read, and comprehend the English language.
• Bilingual abilities are a plus
• Must be open to feedback, differing opinions, and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrates the ability to seek improvement.
• Excellent teambuilding and interpersonal skills.

What Propark will provide for you

• Amazing management team who will truly care about you.
• Flexible scheduling.
• Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
• Paid Holidays, Vacation, Wellness, and a paid day off for your birthday!
• Opportunities to build a career - many in our senior management teams began their careers in this role!

The physical demands of this position and the work environment characteristics described below are representative of those that must be met by an employee to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions.

Physical Demands

The employee will be required to stand, walk, sit, use hands-to-fingers, handle tools or controls, reach with hands or arms, talk, and hear. Employee must occasionally lift and/or move objects up to 25lbs.

We look forward to meeting you!

Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.