Customer Care Representative

A.J. Ciccone - Allstate Insurance; Brooklyn (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

An insurance agency in Brooklyn is seeking a Customer Care Representative to deliver exceptional customer experiences and support agency growth. The ideal candidate will exhibit strong communication and problem-solving skills, with experience in customer service preferred. Responsibilities include managing customer inquiries, maintaining records, and coordinating with team members. This position offers opportunities for career advancement in a supportive environment, competitive salary, and various benefits such as flexible scheduling and health insurance.

Qualifications

• Excellent communication and problem-solving abilities.
• Customer service experience preferred, especially in high-stress environments.

Responsibilities

• Manage customer inquiries and resolve issues effectively.
• Maintain and update customer records as necessary.
• Assist in customer retention strategies through proactive support.
• Collaborate with other departments to ensure high customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Ability to handle stress

Job description

Benefits

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Care Representative with A.J. Ciccone - Allstate Insurance, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.