Remote Customer Experience Specialist II

Elevance Health; Mason (OH); On-site; USD 30,000 - 45,000; Full time

Job summary

Elevance Health is seeking a Customer Care Representative II in Mason, Ohio. You will respond to customer inquiries regarding insurance benefits, maintaining strong customer support and relations.

The ideal candidate should have at least one year of experience in an automated customer service environment, with a high school diploma or equivalent. We prefer an individual who can work from home with a reliable internet connection and a quiet workspace.

Qualifications

• Minimum of 1 year in an automated customer service environment.
• Ability to work from home with hard-wired internet access.
• Strong sense of responsibility and work ethic.

Responsibilities

• Responds to customer questions regarding insurance benefits.
• Documents inquiry outcomes for tracking.
• Maintains positive customer relations.
• Researches data to address operational challenges.
• Conducts follow-up inquiries as needed.

Skills

Customer service skills

Problem analysis

Empathy

Multi-tasking

Communication skills

Education

High school diploma or equivalent

Job description

Elevance Health is seeking a Customer Care Representative II in Mason, Ohio. You will respond to customer inquiries regarding insurance benefits, maintaining strong customer support and relations.

The ideal candidate should have at least one year of experience in an automated customer service environment, with a high school diploma or equivalent. We prefer an individual who can work from home with a reliable internet connection and a quiet workspace.