Customer Care Project Coordinator

Business Communication Solutions; Waunakee (WI); On-site; USD 42,000 - 68,000; Full time

Job summary

Business Communication Solutions is seeking a motivated professional to manage customer care projects from initiation to completion. You will collaborate with cross-functional teams to ensure project success, provide excellent support, and promptly address inquiries or concerns while maintaining accurate records.

The role emphasizes customer satisfaction, relationship building, and effective communication across internal and external stakeholders, with a focus on continuous learning and

Qualifications

• Customer satisfaction focus and relationship building.
• Excellent written and verbal communication with clients and teams.
• Highly organized with ability to handle multiple issues simultaneously.
• Professional ethics, integrity and a can-do attitude.
• Able to lead meetings and collaborate across functions.
• Self-sufficient contributor in a team-oriented environment.
• Basic understanding of project management principles.

Responsibilities

• Confer with customers by phone or in person to provide information and take orders.
• Enter orders, cancel accounts, and obtain details of complaints as needed.
• Keep records of customer interactions and actions taken.
• Analyze project data to identify areas for improvement and drive positive experience.

Skills

Customer service

Communication

Organization

Problem solving

Meeting leadership

Cross-functional collaboration

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

JOB REQUIREMENTS: Confer with customers by telephone or in person to

provide information about products or services, take or enter orders,

cancel accounts, or obtain details of complaints. Keep records of

customer interactions or transactions, recording details of inquiries,

complaints, or comments, as well as actions taken. Solicit sales of new

or additional services or products. ***** OTHER EXPERIENCE AND

QUALIFICATIONS: Key Responsibilities: Manage and oversee customer care

projects from initiation to completion Collaborate with cross-functional

teams to ensure project success Provide excellent customer support and

address inquiries or concerns promptly Analyze project data to identify

Areas For Improvement Positive Customer Experience Skills And Abilities

Required: Customer satisfaction focused Builds positive relationships

with internal and external customers Effective communication

(internal/external written/verbal/phone) Highly organized and can manage

multiple issues simultaneously "Can-Do" attitude High professional and

personal ethics, values, and integrity Ability to lead meetings

Self-sufficient and flexible contributor within a team-orientated

environment Technical skills include Internet, Microsoft Word, Excel,

Power Point, along with general computer input/output file processing

structure An independent, self-reliant, and adaptable contributor within

a team-oriented environment An effective problem-solver, dedicated to

prompt resolution and clear communication with clients and relevant

internal team members Positive and open to learning new experiences and

skills Basic understanding of project management principles Upholds

professionalism and remains focused in a dynamic and evolving