Strategic Customer Care Project Lead

Business Communication Solutions; Waunakee (WI); On-site; USD 42,000 - 68,000; Full time

Job summary

Business Communication Solutions is seeking a motivated professional to manage customer care projects from initiation to completion. You will collaborate with cross-functional teams to ensure project success, provide excellent support, and promptly address inquiries or concerns while maintaining accurate records.

The role emphasizes customer satisfaction, relationship building, and effective communication across internal and external stakeholders, with a focus on continuous learning and

Qualifications

• Customer satisfaction focus and relationship building.
• Excellent written and verbal communication with clients and teams.
• Highly organized with ability to handle multiple issues simultaneously.
• Professional ethics, integrity and a can-do attitude.
• Able to lead meetings and collaborate across functions.
• Self-sufficient contributor in a team-oriented environment.
• Basic understanding of project management principles.

Responsibilities

• Confer with customers by phone or in person to provide information and take orders.
• Enter orders, cancel accounts, and obtain details of complaints as needed.
• Keep records of customer interactions and actions taken.
• Analyze project data to identify areas for improvement and drive positive experience.

Skills

Customer service

Communication

Organization

Problem solving

Meeting leadership

Cross-functional collaboration

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Business Communication Solutions is seeking a motivated professional to manage customer care projects from initiation to completion. You will collaborate with cross-functional teams to ensure project success, provide excellent support, and promptly address inquiries or concerns while maintaining accurate records.

The role emphasizes customer satisfaction, relationship building, and effective communication across internal and external stakeholders, with a focus on continuous learning and