Customer Care Project Coordinator

Workstream; Waunakee (WI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Health, dental, vision, and life保险

Disability insurance

401k with matching

Referral program

Paid training opportunities

Job summary

Business Communication Solutions seeks a Project Coordinator-Customer Care to oversee client-facing projects from initiation to completion and collaborate with cross-functional teams to ensure project success. You will manage inquiries, coordinate tasks, and drive timely resolutions while maintaining high customer satisfaction.

The role emphasizes strong communication, organizational skills, and the ability to handle multiple requests in a fast-paced environment.

Qualifications

• Minimum qualifications include 3+ years experience in Customer Support or Project Management.
• Requires high school diploma or equivalent.
• Strong technical writing skills are required.

Responsibilities

• Manage and oversee customer care projects from initiation to completion.
• Collaborate with cross-functional teams to ensure project success.
• Provide excellent customer support and address inquiries or concerns promptly.
• Analyze project data to identify areas for improvement.
• Ensure positive customer experience and timely delivery.

Skills

Customer satisfaction

Relationship building

Communication (written/verbal)

Organizational skills

Problem-solving

Meeting facilitation

Team collaboration

Self-sufficient

Adaptability

Technical literacy

PM basics

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Job description

Business Communication Solutions

- Project Coordinator-Customer Care Position -Hiring for Immediate Start

Business Communication Solutions (BCS) is a leading provider of variable print and electronic distribution for client billing solutions. Our environment is fast-paced with an emphasis on quality. You'll have the chance to collaborate with peers on problem-solving and learning how to consistently meet client needs.

The Customer Care Specialist bears direct accountability for the welfare of each designated client. The Specialist will offer proficient client service, aimed at resolving everyday issues, answering queries, or implementing changes for assigned clients. Additionally, the Customer Care Specialist is tasked with effectively communicating, verbal and written. Be proactive at troubleshooting issues to the relevant resources and providing necessary details and actions to resolve client concerns promptly and professionally. This role demands some technical acumen, strong organizational abilities, and a dedication to client satisfaction. The position entails managing multiple customer requests concurrently and is charged with spearheading and executing projects within the stipulated timeframe, ensuring service readiness through quality checks, and adeptly guiding cross-functional teams.

Key Responsibilities:

• Manage and oversee customer care projects from initiation to completion
• Collaborate with cross-functional teams to ensure project success
• Provide excellent customer support and address inquiries or concerns promptly
• Analyze project data to identify areas for improvement
• Positive customer experience

Minimum Qualifications:

• Prefer 3+ years experience in Customer Support
• Prefer 3+ years in a Project Management setting
• Requires minimum of a high school diploma or equivalent
• Requires Technical Writing Skills

Skills and Abilities Required:

• Customer satisfaction focused
• Builds positive relationships with internal and external customers
• Effective communication (internal/external – written/verbal/phone)
• Highly organized and can manage multiple issues simultaneously
• “Can-Do” attitude
• High professional and personal ethics, values, and integrity
• Ability to lead meetings
• Self-sufficient and flexible contributor within a team-orientated environment
• Technical skills include Internet, Microsoft Word, Excel, Power Point, along with general computer input/output file processing structure
• An independent, self-reliant, and adaptable contributor within a team-oriented environment
• An effective problem-solver, dedicated to prompt resolution and clear communication with clients and relevant internal team members
• Positive and open to learning new experiences and skills
• Basic understanding of project management principles
• Upholds professionalism and remains focused in a dynamic and evolving environment

Working Conditions:

• Majority of work is conducted in a standard office setting
• Additional work hours may be required to ensure successful project completion
• Travel to client sites is occasionally required

Benefits:

• Paid time off
• Comprehensive health, dental, vision, and life insurance
• Disability insurance
• 401k with matching
• Referral program
• Paid training opportunities

  Location: 317 Raemisch Rd, Waunakee, WI 53597

  BCS is an Essential Business in Waunakee, WI, and has a well-maintained, clean, air-conditioned environment.

  Candidates must be able to pass a pre-employment background screening which include a drug and background test.

  Business Communication Solutions (BCS) is an Equal Opportunity/Affirmative Action Employer.

  At BCS, we streamline your operations with flexible, turnkey solutions for billing, print and mail services, eDelivery, document management, marketing, customer communications, and financial processes. Our advanced systems and expert team deliver scalable, reliable workflows across mobile, web, and print channels. We’ll work with you to identify key focus areas, develop a strategic plan, and enhance your business performance while reducing costs and boosting customer satisfaction.