Customer Care Associate

Renewal by Andersen - Tiffee Companies; Emeryville (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Health Savings Accounts

401k with company match

Job summary

Renewal by Andersen - Tiffee Companies is seeking a Customer Care Coordinator based in San Diego, California, to enhance relationships between customers, installation teams, and management. The ideal candidate will possess strong communication skills and a background in customer service.

This full-time role includes responsibilities like problem-solving, processing paperwork, and ensuring smooth project progress. The position offers medical benefits, life insurance, a 401k plan, and great career advancement opportunities.

Qualifications

• 1+ years of Customer Service Experience.
• Strong communication skills to manage client needs.
• Ability to process paperwork efficiently.

Responsibilities

• Facilitate good communication between customers and teams.
• Communicate specific client needs with management.
• Process logistical information for stakeholders.

Skills

Customer Service Experience

Communication Skills

Problem Solving

Microsoft Office Suite

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The San Diego based Customer Care Coordinator will help drive the flow of relationships between customers, installation teams and management. Our ideal candidate is constantly searching for ways to do things better. Every day is about seeing opportunities and building best practices! Join this fast-growing organization and make us better!

Responsibilities

• Contribute to an excellent co-worker and customer experience by helping move projects forward with good communication and excellence
• Communication of specific client needs with teams and Management
• Processing paperwork to help each stakeholder receive their needed information
• Communicating logistical changes and installation issues
• Problem solving with teams locally and in other locations

Qualifications

• 1+ years of Customer Service Experience
• Microsoft Office Suite experience is required. Must be able to create professional business correspondence in Word, organize tracking spreadsheets in Excel and use Outlook for communication and calendaring
• Modest or extensive construction background a plus but not required
• High school diploma

Benefits

• Medical/Dental/Vision Insurance
• Health Savings and Flexible Spending Accounts
• Life Insurance and Disability Insurance available
• 401k with 4% company match and 100% vested
• Great Career Opportunity!

Tiffee Companies is an Equal Opportunity Employer committed to fair hiring practices. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We conduct background checks and drug screens in order to create a welcoming and safe environment for all team members.