Customer Care Representative

Center for Urban Families; New Mexico; On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Retirement savings plan

Flexible work arrangements

Job summary

Center for Urban Families in New Mexico is seeking a Customer Care Representative to provide support to clients and community members. This role involves responding to inquiries, scheduling appointments, and resolving concerns to ensure a positive customer experience.

The ideal candidate should have at least a high school diploma, preferably with experience in customer service or client support. The position offers competitive compensation along with health, dental, and vision insurance for eligible employees, paid training, and flexible work arrangements.

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Previous customer service or administrative experience preferred.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information regarding programs and services.
• Schedule appointments and maintain accurate customer records.

Skills

Strong verbal and written communication skills

Excellent problem-solving abilities

Attention to detail

Education

High school diploma or equivalent

Associate's or bachelor's degree

Tools

Microsoft Office

Google Workspace

Customer management systems

Job description

We are seeking a Customer Care Representative to provide exceptional support to clients, community members, and stakeholders. This role serves as a primary point of contact, assisting with inquiries, scheduling appointments, resolving concerns, and ensuring a positive customer experience. The ideal candidate is professional, empathetic, organized, and committed to delivering high-quality service.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and other communication channels.
• Provide accurate information regarding programs, services, policies, and procedures.
• Schedule appointments and maintain accurate customer records.
• Assist with application processing, documentation, and data entry tasks.
• Resolve customer concerns and escalate complex issues when necessary.
• Maintain confidentiality of customer information and organizational records.
• Collaborate with internal departments to ensure timely and effective service delivery.
• Track and document customer interactions using company systems.
• Support outreach initiatives and administrative projects as assigned.

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Previous customer service, call center, administrative, or client support experience preferred.
• Strong verbal and written communication skills.
• Excellent problem-solving and interpersonal abilities.
• Proficiency with Microsoft Office, Google Workspace, and customer management systems.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks in a fast-paced environment.

Preferred Skills

• Experience working with non-profit, community, or public service organizations.
• Ability to remain professional and courteous in challenging situations.
• Strong teamwork and customer-focused mindset.
• Competitive compensation
• Paid training
• Health, dental, and vision insurance (for eligible employees)
• Paid time off and holidays
• Retirement savings plan
• Flexible work arrangements (where applicable)