Customer Care Pro & Loan Services Specialist

American Cash Advance; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Nice Loans, a leading cash advance company in Memphis, TN, seeks a Customer Service Representative who cares about people and delivering outstanding service. You’ll help customers with loans, provide clear information, and promote the company’s products.

The role emphasizes relationship building, accuracy, and teamwork in a fast-paced office. No prior industry experience required, but 18+ with a valid license and the ability to pass screenings is needed.

Qualifications

• Experience in the industry is welcome, but not required.
• Must be 18+, have a valid driver’s license and dependable vehicle.
• Must be eligible to work in the USA and pass required screenings (background, MVR, reference).

Responsibilities

• Build exceptional customer relationships and market to gain new customers.
• Review accounts for accuracy and needed updates.
• Fund loans, manage collections, and drive customer acquisitions.
• Support others in a positive, team environment and maintain office standards.
• Educate customers on terms and conditions of contracts and ensure timely reporting.

Skills

Math Skills

Social Skills

Problem-Solving Skills

Communication Skills

Computer Skills

Clerical Skills

Organization Skills

Job description

Nice Loans, a leading cash advance company in Memphis, TN, seeks a Customer Service Representative who cares about people and delivering outstanding service. You’ll help customers with loans, provide clear information, and promote the company’s products.

The role emphasizes relationship building, accuracy, and teamwork in a fast-paced office. No prior industry experience required, but 18+ with a valid license and the ability to pass screenings is needed.