Full-Time Customer Service Representative: Memphis, TN Memphis, TN

American Cash Advance; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Nice Loans is seeking a Customer Service Representative in Memphis, TN. The role focuses on building strong customer relationships, marketing to attract new clients, and ensuring account accuracy while funding loans and managing collections.

A positive, team-oriented attitude is essential to support the customer experience. The position requires adaptability, reliability, and basic computer and clerical skills to process day-to-day transactions and maintain compliance with policies and industry

Qualifications

• Math skills including the ability to count money.
• Strong interpersonal abilities for engaging with customers.
• Good problem-solving to discuss payment terms and options.
• Effective communication across different personalities and situations.
• Basic computer skills to process transactions and updates.
• Clerical tasks: filing, phones, and paperwork handling.
• Strong organizational skills to manage records and processes.

Responsibilities

• Build exceptional customer relationships and market to gain new customers.
• Review accounts for accuracy and needed updates; fund loans and manage collections.
• Handle customer acquisitions and day-to-day transactions with precision.
• Work with team to maintain a professional office environment and protect company assets.

Skills

Math

Social

Problem-Solving

Communication

Computer

Clerical

Organization

Job description

We are looking for the Best of the Best Customer Service Representative: Memphis, TN

Do you have a passion for helping people?
Are you always looking for a better way of doing things?
Do you embrace change and adapt well under pressure?
If you answered yes to the above questions, please continue reading.

Nice Loans has been a leading cash advance company, helping people get from their current emergency to their next payday for more than 20 years. We pride ourselves on hiring the best of the best and creating a culture of ambitious self-starters who are always willing to go the extra mile for both the customer and the company.

Thanks to our staffs’ unique way of embracing change and adaptability, the recent pandemic allowed our essential services to remain open with continued opportunities in our communities' workforce.

Your primary job responsibilities would include, building exceptional customer relationships, marketing to gain new customers, reviewing accounts for accuracy and needed updates, funding loans, collections, and customer acquisitions.

Other job responsibilities include but are not limited to; working closely with and supporting others in a positive, team environment to enhance the customer experience, maintain a clean and professional office environment, safe guarding company monies & property, assist in managing P&L’s, adhering to all company policies, procedures, creed, and industry laws, staying up to date on all company trainings, and industry laws, calling and documenting calls to past, present, and future customers, educating customers on the term and conditions of the contract, follow instructions and respond to management direction and report for work on time, as scheduled and ready to begin your work day.

Experience in the industry is welcome, but not necessary. You’ll gain loads of experience, but before you do you should already possess the following skills:

• Math Skills; including the ability to count money
• Social Skills:including the ability to engage & interact professionally
• Problem-Solving Skills:including the ability to negotiate payment terms
• Communication Skills; including the flexibility to work with different personalities
• Computer Skillsability to use computer programs required to process day to day transactions
• Clerical Skillsincluding the ability to file folders, answer phones, scan and copy paperwork
• Organization Skillsincluding the ability to utilize filing systems

Must be 18, have a valid driver’s license, dependable vehicle, eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check, MVR, and reference check. We are an equal opportunity employer.

For more information about Nice Loans visit our website at www.niceloans.com