Full-Time Customer Service Representative: Memphis, TN

American Cash Advance; Memphis (TN); On-site; USD 30,000 - 42,000; Full time

Job summary

Nice Loans is seeking a Customer Service Representative in Memphis, TN. The role focuses on building strong customer relationships, marketing to gain new customers, and ensuring account accuracy while processing loans and related activities.

Experience in the lending or cash-advance industry is welcome but not required. Must meet minimum eligibility and be able to pass background checks. Equal opportunity employer.

Qualifications

• Ability to count money and handle cash accurately.
• Strong interpersonal skills for professional engagement.
• Negotiation abilities for payment terms.
• Excellent communication with diverse personalities.
• Proficient computer skills for processing transactions.
• Clerical abilities including filing, phones, and paperwork.
• Organizational skills for filing systems and records.

Responsibilities

• Build exceptional customer relationships and promote company products.
• Review accounts for accuracy and update as needed.
• Fund loans, pursue collections, and attract new customers.

Skills

Math skills

Social skills

Problem-solving

Communication

Computer skills

Clerical skills

Organization

Job description

We are looking for the Best of the Best Customer Service Representative: Memphis, TN

Do you have a passion for helping people?
Are you always looking for a better way of doing things?
Do you embrace change and adapt well under pressure?
If you answered yes to the above questions, please continue reading.

Nice Loans has been a leading cash advance company, helping people get from their current emergency to their next payday for more than 20 years. We pride ourselves on hiring the best of the best and creating a culture of ambitious self-starters who are always willing to go the extra mile for both the customer and the company.

Thanks to our staffs’ unique way of embracing change and adaptability, the recent pandemic allowed our essential services to remain open with continued opportunities in our communities' workforce.

Your primary job responsibilities would include, building exceptional customer relationships, marketing to gain new customers, reviewing accounts for accuracy and needed updates, funding loans, collections, and customer acquisitions.

Other job responsibilities include but are not limited to; working closely with and supporting others in a positive, team environment to enhance the customer experience, maintain a clean and professional office environment, safe guarding company monies & property, assist in managing P&L’s, adhering to all company policies, procedures, creed, and industry laws, staying up to date on all company trainings, and industry laws, calling and documenting calls to past, present, and future customers, educating customers on the term and conditions of the contract, follow instructions and respond to management direction and report for work on time, as scheduled and ready to begin your work day.

Experience in the industry is welcome, but not necessary. You’ll gain loads of experience, but before you do you should already possess the following skills:

• Math Skills; including the ability to count money
• Social Skills:including the ability to engage & interact professionally
• Problem-Solving Skills:including the ability to negotiate payment terms
• Communication Skills; including the flexibility to work with different personalities
• Computer Skillsability to use computer programs required to process day to day transactions
• Clerical Skillsincluding the ability to file folders, answer phones, scan and copy paperwork
• Organization Skillsincluding the ability to utilize filing systems

Must be 18, have a valid driver’s license, dependable vehicle, eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check, MVR, and reference check. We are an equal opportunity employer.

For more information about Nice Loans visit our website at www.niceloans.com