Customer Care Pro: Growth, Mentoring & Banking Help

Associated Bank; Green Bay (AL); On-site; USD 35,000 - 54,000; Full time

Benefits offered by this job

Sunday off

On-site activities

$50 bonus for Saturdays

Career growth opportunities

Job summary

Associated Bank seeks a Customer Care Representative to be the friendly, knowledgeable voice for customers, resolving questions and providing financial guidance with empathy and professionalism.

You will handle inquiries by phone and email, troubleshoot issues, and promote products while mentoring teammates and upholding bank policies. Bilingual English/Spanish is preferred; a high school diploma is required.

Qualifications

• High school diploma or equivalent is required.
• Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales is preferred.
• Bilingual English/Spanish proficiency is eligible for a competitive language differential.

Responsibilities

• Respond to customer inquiries via phone and email with prompt, courteous, and accurate service.
• Troubleshoot and resolve complex account or technical issues using available tools and resources.
• Promote Associated Bank products and services that meet customers’ needs.
• Mentor and train new team members to ensure consistent, high-quality service delivery.
• Demonstrate professionalism and care in every customer interaction to strengthen relationships and loyalty.
• Collaborate with colleagues across teams to improve processes and customer experiences.
• Uphold compliance with all bank policies, procedures, and regulations.

Skills

Customer service

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Associated Bank seeks a Customer Care Representative to be the friendly, knowledgeable voice for customers, resolving questions and providing financial guidance with empathy and professionalism.

You will handle inquiries by phone and email, troubleshoot issues, and promote products while mentoring teammates and upholding bank policies. Bilingual English/Spanish is preferred; a high school diploma is required.