Anaheim On-Site Customer Service & Support Agent

smartcare; United States; On-site; USD 29,000 - 34,000; Full time

Job summary

Smart Care in Anaheim, CA is seeking a Customer Service Agent to handle inbound calls and emails for service and sales inquiries, enter data into service databases, and identify the nature of service requests.

You will collaborate with dispatch, billing, parts, credit and field management; may perform onboarding support and respond to customer needs with professionalism. This is an on-site role in a fast-paced service environment.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of customer service experience in a fast-paced environment.
• Proficient in computer systems and able to navigate multiple software platforms.

Responsibilities

• Respond to inbound customer calls and emails regarding service and sales requests.
• Gather and accurately enter customer information in real-time into service databases.
• Identify the nature of service requests, including equipment type, warranty status, and service geography.
• Track and categorize customer inquiries, complaints, and follow-up actions to ensure resolution.
• Collaborate cross-functionally with departments such as dispatch, billing, parts, credit, and field management.
• Make outbound calls as needed to provide updates or obtain additional customer information.
• Support accurate service delivery and exceed customer expectations with each interaction.
• Performs other tasks as directed by the supervisor.

Skills

Customer service

Communication

Multitasking

Time management

Education

High school diploma

Tools

CRM software

Windows OS

Job description

Smart Care in Anaheim, CA is seeking a Customer Service Agent to handle inbound calls and emails for service and sales inquiries, enter data into service databases, and identify the nature of service requests.

You will collaborate with dispatch, billing, parts, credit and field management; may perform onboarding support and respond to customer needs with professionalism. This is an on-site role in a fast-paced service environment.