Customer Care Representative

Rentokil Pest Control North America; Fredericksburg (VA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Benefits start day 1

Total Rewards Program

401(k) matching

Vacation and holidays

Job summary

Rentokil Pest Control North America is seeking a Customer Care Representative to handle inbound and outbound contacts across multiple channels, delivering a high-quality service experience by resolving routine inquiries and guiding customers through scheduling and billing questions.

The role emphasizes building and maintaining long-term customer relationships, using a computerized system to identify needs, and collaborating with branch teams to ensure smooth service operations.

Qualifications

• High School Diploma or GED required.
• 1–2 years of customer service experience preferred.
• Ability to use a personal computer and basic MS Office.
• Typing speed 25 wpm preferred.

Responsibilities

• Handle inbound/outbound customer contacts via omnichannel to resolve needs.
• Answer routine inquiries and address issues beyond standard operating procedures.
• Manage service, scheduling, and billing inquiries.
• Support technicians by coordinating communications.
• Develop and maintain customer relationships.
• Identify customer needs using a computerized system.
• Collaborate with branch personnel to resolve scheduling issues.
• Initiate outbound calls for campaigns.

Skills

Customer service

Communication

Typing 25 wpm

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Windows

Job description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

What do our Customer Care Representatives do?

This position is responsible for inbound and outbound contacts via an omnichannel approach to solve customer needs and retain customers. Provides a high-quality service experience by answering routine inquires and resolving problems that may require deviation from standard operating procedures.

Responsibilities include, but are not limited to;

• Handles customer correspondence for service, scheduling, and billing inquiries
• Offers creative Home Inspection leads to qualifying customers
• Cultivates and maintains on-going customer relationships
• Uses computerized system for identifying customer needs, tracking contacts, information gathering, and/or troubleshooting
• Communicates with branch personnel to resolve service and scheduling issues
• Initiates outbound customer service calls for various campaigns
• Handles incoming calls from technicians to provide support

What do you need?

• High School Diploma or GED
• 1-2 years of customer service experience preferred
• Ability to use a personal computer
• Basic knowledge of Microsoft Word, Excel, and Windows
• Ability to type 25 wpm preferred

Base Pay Range

: $0.00 - $0.00

While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Click here to read more about our Total Rewards Program which includes:

Professional and Personal Growth

• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Savings and Retirement

• 401(k) retirement plan with company-matching contributions

Work-Life Balance

• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.