Customer Care & Order Support Specialist

Redi Bag; Centralia (WA); On-site; USD 35,000 - 50,000; Full time

Job summary

Redi Bag in Centralia, Washington is seeking a Customer Service Representative to provide accurate, professional support and manage customer inquiries. You will serve as the primary contact for order management and issue resolution, facilitating a positive experience for customers while collaborating with internal teams. The ideal candidate has 1-3 years of experience, excellent communication skills, and strong attention to detail. This role is in an office environment and involves multiple customer interaction channels.

Qualifications

• 1-3 years of customer service or related experience is required.
• Strong communication skills, both verbal and written, are essential.
• Ability to multitask effectively in a fast-paced environment.

Responsibilities

• Serve as the primary contact for customer inquiries via phone, email, and other channels.
• Process customer orders accurately and in a timely manner.
• Resolve customer issues, complaints, and service concerns.

Skills

Customer focus

Communication skills

Problem-solving

Attention to detail

Time management

Education

High school diploma or equivalent

Associate or bachelor’s degree

Tools

Microsoft Office

ERP/CRM systems

Job description

Redi Bag in Centralia, Washington is seeking a Customer Service Representative to provide accurate, professional support and manage customer inquiries. You will serve as the primary contact for order management and issue resolution, facilitating a positive experience for customers while collaborating with internal teams. The ideal candidate has 1-3 years of experience, excellent communication skills, and strong attention to detail. This role is in an office environment and involves multiple customer interaction channels.